Slow loading pages, unable to post at all now

[Adamus]

Hi,

just wondering if there is any known issue that I am suffering from - over the last few days, T2W has really slowed down in my browser and often the whole page doesn't load.

I can't post at all, I get timeouts.

I'm posting this from my hosted server so I figure it's either my network or my broadband connection doing something funny, although what I don't know since as far as I am aware, neither has changed over the last couple of months.

Any ideas?

Thanks

 

[Sharky]

We weren't aware of any problems but someone else has reported some issues, so we'll investigate. If anyone else is having similar problems, please let us know. Thanks!

 

[PualoP]

I get the same thing from my home pc but not at work?

 

[Adamus]

it has improved slightly at this point and I can post again. It's all still slow though.

 

[tomorton]

I also have seen very long loading times for the site on home PC this evening and recently, not at work, so I did assume it was my home machine / service but maybe not.

 

[arabianights]

This happened earlier to me today.

It was not just trade2win it was other sites including twitpic.

I had a very long conversation with an idiot at BT about it. Sharky I've sent you a chat log in a machievellian attempt to hope you will do something about deleting my posts!

 

[Adamus]

Sounds like BT might be the culprit.

 

[arabianights]

No it's not BT, it's a routing issue but BT would have the capability to bypass this issue if they would have let me speak to a member of staff who knew what they were talking about... however such a thing does not exist at BT

 

[tomorton]

This sounds like the problem could be it as I have BT broadband at home but the laptop works on 3 and work is another provider.

Is there a message BT customers could send to them that would make it plain what the issue is and that we are all being affected in the same way? I hesitate to get in touch with them as an individual as I am sure they will start the whole fault investigation process and treat my issue as a separate fault.

 

[arabianights]

Not really, you would need a competent person at their tech support.

I have a chat log with them I will go through and suitably anonymise later which contains some relevant information.

 

[Adamus]

At this point in time, all T2W pages and posts are loading fine. Hopefully it will stay that way, but I wouldn't trust BT to let that happen.

 

[tomorton]

The only major fault I've brought BT in on, they displayed the very best customer communications standards - I had an Indian call centre ringing almost hourly to check all details re the fault, if it was still occurring, if I would be in when their engineer came, if I would still be in as the appointment neared, if the engineer had been, if I was satisfied with what he had said, and on and on.

But they didn't cure the fault. Definitely 1:0 for the Indan call centre operators over BT engineering.

 

[Adamus]

It's probably cheaper to get Indian call centre staff to try really hard than it is to get someone in the UK to sort something out.

 

[Jason101]

Also had this problem, other sites were loading fine.