Thanks IB

osho67

Well-known member
407 3
Thanks Ib

IB has been very helpful to me in my a/c opening process. I opened the a/c and I thought I had opted for GBP as base currency. But the a/c base currency was USD-my fault. I remitted the funds to them in GBP for a USD a/c. So many e mail were exchanged and IB was very supportive and helpful.My e mail were promptly answered.

Eventually I opened another a/c -this time making sure it was a GBP a/c. The new a/c is now fully open and funded by GBP which I had remitted. The transfer of funds was made to new a/c.

There was so much confusion Two user ids Two passwords and two a/c IDs . After about a fortnight things have ended well. I think IB gave me excellent service.
 

genti

Active member
152 0
please better give us the cont no you got hold of, because all the people here think they c/service are not normal.
 

JonnyT

Senior member
2,560 22
genti,

I have never ever had anything but excellent service from IB.

I send money and it's in my account the same day.
TWS has never crashed on me, nor stopped responding.

If IBs servers or Globex go down I know what I have to do. i.e. use a backup SB account for hedging as an when necessary.

JonnyT
 

genti

Active member
152 0
Jon , i havent got an acc with them and probably will not.

but what i can say is , have sand an email to Dawn Sun since two month and never heard from her, or probably you recoment to me to send the email to Up Sun.

Ta
Genti
 

Skimbleshanks

1
2,325 16
genti said:
all the people here think they c/service are not normal.

That is NOT true. You do not have an account with IB, so therefore you are not in a position to talk about the service to their customers, nor indeed are you qualified to speak on behalf of everyone here!

I have never had one single problem with IB, and from the service I have received to date if I did have a problem I know it would be resolved promptly and courteously.

genti said:
but what i can say is , have sand an email to Dawn Sun since two month and never heard from her, or probably you recoment to me to send the email to Up Sun.

Errr ... this just doesn't make sense; perhaps nobody could understand what you were trying to ask in your email? :D
 

Trader333

Moderator
8,640 969
I tested the speed at which you could reach the trading desk and be able to close a trade from the point at which you identified a problem and it was less than 60 seconds. Personally I have the IB number programmed in at position # 1 on both my home phone and mobile.


Paul
 

boy

Established member
552 3
Paul,

could you please post the contact numbers you have for IB.

Many thanks.
 

boy

Established member
552 3
Thanks Oldun,

Ive just started using IB, can somebody tell me when shorting US stocks why there is 'sell short and also 'sell'- do both work?
 

Oldun

Active member
139 1
Use 'sell' to sell a stock you own to close or partially close a long position.

Use 'sell short' to take a short position, ie sell a stock you do not own.

Oldun
 

Trader333

Moderator
8,640 969
The number I use is as Oldun says

001 312 542-6901

immediately select 2 then 1

Cheers


Paul
 
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riddle

Member
67 4
boy -
There is really no difference for ordinary retail accounts. They know how many shares you own already! For example, if you are long 500 shares, you can sell 1000 and you will be 500 short. The 2 buttons are there for institutions, where they may have shares that IB doesn't know about.
Steve
 

boy

Established member
552 3
Thanks Paul,Steve.

Oldun, I sold short with 'sell', it seems they both do the same job as I asked IB chat help.
 
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dsmodi

Established member
509 2
talking abt excellent service... yesterday, i was trying to solve a problem with the free version of medveds quotetracker. support is by email, so i sent them my query.

Within 5 minutes ( yes! no typo!) , within 5 minutes! (or less) i received a full reply with the correct answer. A follow up email was also answered as promptly and well as the previously.... must admit, if ya get service like that then you just can't stop talking about it... :)
 
 
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