MYTrack down?

[GreyingSurfer]

I can't log in to MyTrack (directly or via Sierra) at all this morning (7:30-8:05, Tues). Is anyone else having problems?

I'm also getting logon screens popping up at intervals when I try, so I'm a little unsure if it's a login problem, or if they are just completely down.

Anyone else?

 

[Lard42]

Hi Peter,

I have logged on to both Mytrack and Sierra ok this morning. You might have just got a duff server or something.

 

[GreyingSurfer]

Thanks, Lard,

As you say. probably just a dud server. It seems OK now anyway

 

[jonnyy40]

Lost Mytrack at 8:10 anyone else?

 

[jonnyy40]

Just that second came back!

 

[pogle]

Nope, I've lost mine and it's staying lost at the moment.

 

[jonnyy40]

I tried downloading the missing data and it's gone again!

 

[jonnyy40]

Some sort of power loss in New York.Will I be able to get back the missing data?he didn't know.

 

[pogle]

I got back in just after 9pm UK time. The data was automatically backfilled.

pogle

 

[jonnyy40]

There was a low power period which their UPS (uninteruptible power supply)! should have covered.One of the UPS batteries failed causing some of their systems to crash.So you must have a gap in your data.I tried edit intraday and lost more.I think they should have a facility to buy back the data a day later (cheap) and make it available for download.