Etx capital -slippage utter disgrace !!

[Freysam]

ETX recently slipped my market placed SL position (already placed) by 65 pips costing me 3% of my account, not the 1% I was expecting. I contacted them and they just put me on hold until the call dropped.

Needless to say, I have since closed my account.

Slippage is an anticipated risk with trading but I have never experienced it at this level and it is completely unacceptable. I can't believe that ETX CAP have any serious traders on their books if this is what they are capable of.

A pictures tells a thousand words as they say......

 

[bloomega]

Stay away from this rubbish broker. Even IG, CMC, FXCM ...are better than it.

 

[Dowser]

I can understand why you scrubbed out the size of the bet and the loss you made but why scrub out the time?

 

[Aiman]

was there news at this time? slippage very normal when big news events.. 65 pips is a lot

 

[Signalcalc]

Slippage should be refunded otherwise indeed they are pirates

 

[counter_violent]

Slippage should be refunded otherwise indeed they are pirates

Should they also claw back positive slippage when you're limit order is hit?

 

[Signalcalc]

Should they also claw back positive slippage when you're limit order is hit?

I don't see why not - all's fair on the high seas I believe.

 

[kalott]

IG 10-ticks chart

40 ticks in 3 seconds, i suppose this can happen with dax ( in the real futures..)?

maybe this can be avoided with a guaranteed stop? but it depends on the min distance at the time?