CMC charts losing data

[Fish]

When I close the CMC platform during the day, and later turn it back on, I find that lots of data points have been lost, leading to short term charts that have gaps, and longer term charts that have misleading support/resistance levels. I am trying to figure out if this is a function of my machine, or if it is a fault at the CMC end. It frequently happens over the weekend as well. In other words, a clean chart on Friday, has lots of missing data when I return to it on Monday. Does this happen to any other users, and are there any alterations I can make to reduce the problem? I have attached some charts from this afternoon to illustrate the problem.

 

[FXSCALPER2]

When I close the CMC platform during the day, and later turn it back on, I find that lots of data points have been lost, leading to short term charts that have gaps, and longer term charts that have misleading support/resistance levels. I am trying to figure out if this is a function of my machine, or if it is a fault at the CMC end. It frequently happens over the weekend as well. In other words, a clean chart on Friday, has lots of missing data when I return to it on Monday. Does this happen to any other users, and are there any alterations I can make to reduce the problem? I have attached some charts from this afternoon to illustrate the problem.

This happens all the time and I spoke to their (useless) help desk about it. I now use MT4 charts. It is a bit of a pain though.

 

[bluetipex]

When I close the CMC platform during the day, and later turn it back on, I find that lots of data points have been lost, leading to short term charts that have gaps, and longer term charts that have misleading support/resistance levels. I am trying to figure out if this is a function of my machine, or if it is a fault at the CMC end. It frequently happens over the weekend as well. In other words, a clean chart on Friday, has lots of missing data when I return to it on Monday. Does this happen to any other users, and are there any alterations I can make to reduce the problem? I have attached some charts from this afternoon to illustrate the problem.

This happens to me too. However, I also use another charting package so it doesn't bother me too much.

 

[Fluke]

I have had problems with this company too and have spent lots of time on the phone but they are not interested in sorting out these problems. All i get is promises promises and no solution.
When i tried to use their platform it repeatedly froze my XP program so I dont use them any more.

 

[Fish]

Thanks, for the replies everybody. They seem to confirm the problem is with data leaving the CMC end, rather than being generated on my machine. As a workaround, I have also been using the MT4 charts. As they are so easy to manipulate, I tend to use them now for showing both the longer term picture, and for showing the activity across other pairs.