pineappleman
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francisfinley
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You complain in the first instance JD.
As I have mentioned before this is the exact reason why people in this country get such a poor service, you complain. I do and guess what? I get a service.
Dubai - i got told to move when i complained about slippage in normal market conditions on spreadbetting!!!!!!!!!!
Im well versed in spreadbetting and it had never happened on any of the others like that. If you open the oanda platform you can see SLM's feed is one tick behind.
That slippage stopped after I complained - not saying it was my complaint changing it.... EU also moved to 1 pip 24 hrs...
The only solution is to go higher up to oanda and then further up to interactive im afraid. This low down you not only have to win on the market, you have to win at the casino (oops i meant broker!)
If I have a problem I always use Live Help which can be found on the website.
Instant chat and normally resolve there and then or come back to you by email or phone. Thats my experience
Although I've been accused of never saying anything positive about SB companies, in this case I can see their POV. Assuming SLM make it known in the T&Cs that stops can't be moved when they're closed, wasn't the fill just what would have happened in the 'real market'?
pineappleman
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Well said. Not sure about Oanda I have heard mixed things, but Interactive Brokers I know are fantastic and the general point you are making is a sad truth of SB industry.
pineappleman
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Francis: are you saying that SLM is a tick behind always? What do you mean exactly? When the price moves it lags by 1 tick on all FX/markets? (sorry I would look at your demo you gave the link to but at work at mo and pretty busy lol) - if you could take a screen shot video and post someday that would be great! (SLM would have to take notice of the video)
Also, what do you mean the EU moved to 1 pip after complaining? Was it slightly higher then they reduced it (and stopped slipping you) after you had a moan at them?
Was it a phone or email complaint?
Thanks
Pine
pineappleman
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Actually, talking to myself here lol, why is being 1 tick behind so bad anyway?? 1 tick isn't really anything, unless you're scalping which you shouldn't do with SB anyway.
Is a 1 tick lag so bad that it outshines all of the tax benefits of SB and the MT4 benefits of SLM?
EDIT: To give an example, I have an FX app on my iPhone, now with the terrible reception of Orange 3G we have to suffer I fail to believe those prices "on the move" are 100% dead accurate, I'm sure they lag and stall etc but hey it's the best of what we have and I can still trade via my iPhone app without it all falling to pieces.
Is a 1 tick lag so bad that it outshines all of the tax benefits of SB and the MT4 benefits of SLM?
EDIT: To give an example, I have an FX app on my iPhone, now with the terrible reception of Orange 3G we have to suffer I fail to believe those prices "on the move" are 100% dead accurate, I'm sure they lag and stall etc but hey it's the best of what we have and I can still trade via my iPhone app without it all falling to pieces.
Last edited:
francisfinley
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yes it is.
Downloaded The Oanda MT4
and yes its.............MT4 lol
Still same funding/withdrawal jokes plus 50:1 leverage MAX.
SLM still wins
Easy deposits/withdrawals
100:1 leverage
Spreads same and not widened Like Oanda on news
pineappleman
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Why?!
EDIT: We all need to remember we are just retail traders, not pro's, we use the internet for goodness sake! This is the way it is.
I've seen the 1 min chart problems on MT4 and it isn't confined to Smartlivemarkets, I've seen it on Gains platform, Broco, Moneyrain and Tadawulfx. It tends to happen on one FX pair at random and is also very intermittent what you get is gaps of up 5 mins usually 3 mins when no data comes through then a large spike that reverses hard. If you look at the chart the bars appear to be all there but once you check the times on each bar you see it is actually missing data during a block of time period.
This isn't confined to one broker like Smartlivemarkets it also isn't confined to just SB companies some of these brokers are FX / futures brokersthat don't do SB. It never happened on Esignal feed but does happen on MT4 broker feeds. So you say it doesn't happen on Oanda well I'm going to test this theory as I plot every single 1 min bar as these are used to plot charts outside of MT4? My scripts will pick it up straight away if it does happen. One thing is Oanda demo feed the same as the live?
This isn't confined to one broker like Smartlivemarkets it also isn't confined to just SB companies some of these brokers are FX / futures brokersthat don't do SB. It never happened on Esignal feed but does happen on MT4 broker feeds. So you say it doesn't happen on Oanda well I'm going to test this theory as I plot every single 1 min bar as these are used to plot charts outside of MT4? My scripts will pick it up straight away if it does happen. One thing is Oanda demo feed the same as the live?
Here's an example on AUDUSD 1 min chart today at these times:
02-25-2011,13:41,1.01350,1.01360,1.01340,1.01360,4,1.01314611
02-25-2011,13:38,1.01360,1.01360,1.01360,1.01360,1,1.01314
I'd interested to see if anybody else has got the same at 12:41 UK Time (13:41 broker time) on AUDUSD to see if it is a feed problem or a problem at my end bear in mind all other FX pairs I follow didn''t miss any bars.
02-25-2011,13:41,1.01350,1.01360,1.01340,1.01360,4,1.01314611
02-25-2011,13:38,1.01360,1.01360,1.01360,1.01360,1,1.01314
I'd interested to see if anybody else has got the same at 12:41 UK Time (13:41 broker time) on AUDUSD to see if it is a feed problem or a problem at my end bear in mind all other FX pairs I follow didn''t miss any bars.
I don't trade 1 min bars but they are used for plotting on PNF charts as I just take the High and the Low values. So I'm well aware of this issue, in order to work around this I've found that the script has to scan a series of prices to see if they are out of sequence by 1 if so it looks at the 5 min data table to get the High / Low.
Mornington Crescent
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most sb's say their charts (data) are indicative only
it allows then to cover a multitude of sins and their own book, of course
if you watch closely you will also see many occasions where the chart data miraculously
changes during the course of the day.
some call it stop running
👎
it allows then to cover a multitude of sins and their own book, of course
if you watch closely you will also see many occasions where the chart data miraculously
changes during the course of the day.
some call it stop running
👎
we're talking a lot of feeds here some are primarily FX brokers that don't do SB, Smartlive being the only one on MT4. The common denominator is the MT4 platform. Is it a bug with MT4 or is it something else that's why it would be useful to compare the AUDUSD quote above to see if it shows up at exactly the same time on other peoples MT4 platform.
apparently this bug is a 'feature' on MT4 on all feeds:
http://articles.mql4.com/136
I can't say the feature is very useful because if you log each bar as OHLC you miss blocks of data rather than getting unchanged data with each 1 min interval like you would on other charting packages e.g. Esignal.
http://articles.mql4.com/136
I can't say the feature is very useful because if you log each bar as OHLC you miss blocks of data rather than getting unchanged data with each 1 min interval like you would on other charting packages e.g. Esignal.
Mornington Crescent
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I dont have a 13:38 on MT4 Broco
seems they had a 3min tea break
🙂
seems they had a 3min tea break
🙂