have been using Updata Prof with live feed from Prestel for a few weeks now but am not impressed.
Some excellent ideas within this software but in daytrading I use the graph functions and am having considerable problems despite having a high end machine with lots of memory etc.
In my view this software requires considerable further development to enhance its stability.
We have been using Updata for 2 years now and in the beginning the 1st version was OK. The graphs were relatively simple but adequate and Prestel feed was good. My partner used the real time prices more than graphs. When I went on various courses and learnt more about graphs. I was quite impressed with Trader I.
We brought Trader II at the March Investment show in Olympia and have complained ever since.
They do not answer our emails, the help desk takes 30-40 minutes to answer and the Moving Averages do not work so how can you trust the MACD.
Although the Prestel feed is working everything else is crap.
Do you have any thoughts on what we could do to make them see sense, we have asked for our money back and return to Trader I but no luck.
We are reluntant to make a bigger fuss as we still use the Prestel data feed for intra day trading.
Threaten them with watchdog or trading standards. Get a list of other people with the same complaint....ask here for others with the same problem and get together. Threaten them with a class action....
I have used updata trader 1 for nearly 12 months and during that period I can only liken it to a volkswagen polo, in thats its basic but works quite reliably within its limited range of tools.Unfortunately its price more in the mercedes league so I really cant recommend updata trader to anyone. Grey wisely mentioned www.ird.com which looks very impressive now that I have had time to study them, and at the very least they are far better than updata.
I had Trader 1, upgraded to 2 which did not work so asked for money back. After delays and written suggestion of Trading Standards, got it. When Trader1 expires I will not renew it.
Updata and customer service are mutually incompatible.. the product when released was apalling.
Since then I have tried about 112 packages and in value for money coupled with superb graphics and widest range of indicators/ease of use and alerts, I'm using Investor/RT from Linnsoft. It is an excellent and very powerful package and easy to use. http://www.linnsoft.com/tour/charts.htm
There is a trial but you can download it free to get an idea of what it's like.
Far better than AIQ and ther is NO comparison with Updata. Excellent on line help and a wide range of data feeds, eminently configurable to a wide range of commodities, equities, indices, trading times etc.
Best I've seen apart from cqg which costs over £300 per month...
Linnsoft use various data providers and the history depends on them. I currently store 20 days worth and then it's converted to daily.. but that is user specified. Other provders (I use Mytrack) may provide a lot more...
The system can be programmed and can be auto back tested..I'm not that advanced so am taking one step at a time.. Trouble is that to get a working system you need to know what you are doing when you trade.. I'm only a beginner...
I will be checking out these sites. Is it possible to purchase a direct prestel line only? This would save no end of money after all if these charts are available free why pay! Whats your opinion on this. Yes! I am still learning too. There is only one way to make any money at this game in this climate and that seems to be by short term profit cycles! Cheers all!