Beware of FXGiants - Scam broker

Hi Guys,

Hoping someone can help.
I have had an FXGiants account for around a month. At first I thought everything was ok until I started getting messages of someone called Raphael trying to get me to add more money into my account.

I have since been trying to take my money out of my account but FXGiants will not allow me to do so.
My account is there but will not allow me to drop down and request a withdrawal. Is this because I am in profit?
The same guy that was harassing me to add extra funds also emailed me after I opened my account with a IRONFX email. Therefore he must also be working for them or the company are sharing information between the two.

I have tried to contact the customer support about this issue but there was no help. They even openly admit to me not being able to withdraw and the fact that they do share personal information with other companies.

I am sharing this to stop other people from using this broker. I still have my funds in their accounts but I have no possible way of getting this back. If anyone else has en-courted this before, please let me know what you did to resolve this.


I have attached screenshots of my account and my messages with the chat team.


ironfx email.PNG message 1.PNG message 2.PNG message 3.PNG message 4.PNG message 5.PNG message 6.PNG message 7.PNG message 8.PNG message 9.PNG message 10.PNG message 11.PNG message 12.PNG message 13.PNG message 14.PNG
 

BigDeal

Active member
Have looked this up and the parent co is Notesco, who currently own trading names IronFX and GiantFX. They appear to be regulated and authorised (hopefully you are not dealing with a clone).
However it is always a red flag when an account manager suggests adding more money. Please make sure you don't do this.
I'm pretty sure the person you've been conversing with will not work for the company - small business use remote assistants these days.
There is an email for the compliance officer on the FCA website - all regulated business have to provide this, so may be worth trying this if you have no joy through the webchat?


 
Seems they rebranded from IronFX to FXGiants to escape the heat.


I hope it wasn't too much money.
Yes lesson learnt I guess. Still going to keep trying to get my funds back. Brokers seem to have it all one way.
 
Have looked this up and the parent co is Notesco, who currently own trading names IronFX and GiantFX. They appear to be regulated and authorised (hopefully you are not dealing with a clone).
However it is always a red flag when an account manager suggests adding more money. Please make sure you don't do this.
I'm pretty sure the person you've been conversing with will not work for the company - small business use remote assistants these days.
There is an email for the compliance officer on the FCA website - all regulated business have to provide this, so may be worth trying this if you have no joy through the webchat?


The issue is I signed up for the version that isn't regulated with FCA? This is because they were offering me bonuses something I don't think the FCA allow.
 
 
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