Saxobank Serious Faults
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Saxo Trader stopped me out of a trade with no stop being hit and at a loss of about 35 pips EUR/GPB on Friday 1/8/2008
They have refused compensation.
Here are the extracts from Saxo email.
Order 90261972 should not be triggered.
You called us to report this error. My colleague in Demark called you and informed you that we would cancel the position for you due to our fault on this.:
We are sorry for the wrong filled (for order 90261972) and we have revised for you asap.
Deal with SAXO at your own perril
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Saxo Trader stopped me out of a trade with no stop being hit and at a loss of about 35 pips EUR/GPB on Friday 1/8/2008
They have refused compensation.
Here are the extracts from Saxo email.
Order 90261972 should not be triggered.
You called us to report this error. My colleague in Demark called you and informed you that we would cancel the position for you due to our fault on this.:
We are sorry for the wrong filled (for order 90261972) and we have revised for you asap.
Deal with SAXO at your own perril