Odl
My input on this....
Platform Performance - We have spent alot of time and resource fixing issues that have been reported to us. We believe we have made considerable inroads in this departments as the number of reported issues to us have dropped considerably, but I understand that there are a few clients who are still experiencing problems. To any client that is having these problems I would urge you to call our desk and ask for me (James) directly, state that you are having these issues. I am prepared to financially compensate any individual that significantly assists us in determining and ultimately resolving these issues. It is going to be very difficult for us to resolve these problems without our clients assistance.
I still don't understand how considerable in roads could have been made if the same issues are reoccuring either they're fixed or they're not. I will say in ODL'S defense that ALL STAFF are extremely friendly and polite.
Order Filling - Our statistics show that we fill over 90% of all orders in under 2 seconds. We have had to introduce this as we discovered that a small number of clients were deliberately slowing prices to gain advantage. This acts as protection for us but wil have the effect of slowing clients who snipe, or trade in particularly fast markets.
For the most part your fills are FAST. However the P&L that follows your position and the trade appearing in the open position window can take 30 secs to 1 minute to appear.
MT4 - We are aware of some of the issues that surround MT4 and we are in constant contact with the makers of the MT4 platform. Unfortunately the fact that this platform is not controlled by ODL can make improvements difficult or slow.
Spreads - Ceydababy amongst others have commented on our spreads. I believe that our spreads are very competitive, we are tighter than competitors in some makets and not others, it is important to look at the range of products that you are trading and not just the headline ones. I have also heard alot of comments from clients lured in by ridiculously tight spreads only to be constantly requoted.
You were the tightest around when offering 0 points on FTSE. I don't see a market where you are TIGHTER than anyone else. Plenty where you are the same and plenty where I can get cheaper elsewhere. In terms of tight spreads GFT offer an exceptional service. I have been with World Spreads for more than 1 month and have not had any requote problems at all on their 2 point spread.
My input on this....
Platform Performance - We have spent alot of time and resource fixing issues that have been reported to us. We believe we have made considerable inroads in this departments as the number of reported issues to us have dropped considerably, but I understand that there are a few clients who are still experiencing problems. To any client that is having these problems I would urge you to call our desk and ask for me (James) directly, state that you are having these issues. I am prepared to financially compensate any individual that significantly assists us in determining and ultimately resolving these issues. It is going to be very difficult for us to resolve these problems without our clients assistance.
I still don't understand how considerable in roads could have been made if the same issues are reoccuring either they're fixed or they're not. I will say in ODL'S defense that ALL STAFF are extremely friendly and polite.
Order Filling - Our statistics show that we fill over 90% of all orders in under 2 seconds. We have had to introduce this as we discovered that a small number of clients were deliberately slowing prices to gain advantage. This acts as protection for us but wil have the effect of slowing clients who snipe, or trade in particularly fast markets.
For the most part your fills are FAST. However the P&L that follows your position and the trade appearing in the open position window can take 30 secs to 1 minute to appear.
MT4 - We are aware of some of the issues that surround MT4 and we are in constant contact with the makers of the MT4 platform. Unfortunately the fact that this platform is not controlled by ODL can make improvements difficult or slow.
Spreads - Ceydababy amongst others have commented on our spreads. I believe that our spreads are very competitive, we are tighter than competitors in some makets and not others, it is important to look at the range of products that you are trading and not just the headline ones. I have also heard alot of comments from clients lured in by ridiculously tight spreads only to be constantly requoted.
You were the tightest around when offering 0 points on FTSE. I don't see a market where you are TIGHTER than anyone else. Plenty where you are the same and plenty where I can get cheaper elsewhere. In terms of tight spreads GFT offer an exceptional service. I have been with World Spreads for more than 1 month and have not had any requote problems at all on their 2 point spread.
