I got to admit the support is really good. Although they have taken away the feature where you can see how many pips your profit target will give you. At least give me the option. I think they are focusing on automated trading at the moment.
Hotforex is the broker number 1 in Asia no doubts and its not a surprise they have been doing a great job developing their costumer support and serving the clients as kings ! I think even they are not the best technically they could earn the trust of the customers by respecting them and giving them a high priority !