e_Signal

JayF_eSignal

Member
54 0
fowkesp,

We did have an outage this morning with the LIFFE. Our Operations Team contacted the exchange and the LIFFE restored the feed at approximately the time you stated.

Regards,
Jay F.
eSignal Community Support
 

fowkesp

Active member
129 0
No FTSE Futures again this morning

No FTSE feed from eSignal at the open again this morning. IB working Ok.
 

fowkesp

Active member
129 0
No FTSE Futures again this morning

No FTSE feed from eSignal at the open again this morning. IB working Ok.
 

JonnyT

Senior member
2,560 22
Tell them where to sling their hook...

JonnyT
 

fowkesp

Active member
129 0
I think I'll have to for FTSE. It's a pity, because it's the only instrument I have problems with. All the US stuff is fine. Waiving the LIFFE fees while these problems are occurring might be good PR.
 

ianp

Active member
179 7
If you subcribe to IB and esignal do you have to pay
twice for data ? , as they appear to be sepserate fees ..


ian
 

Trader333

Moderator
8,655 981
IanP,

You shouldnt have to pay the fees twice and a call to esignal support or an email to IB support should determine how you get round this.


Paul
 

fowkesp

Active member
129 0
Well they made me pay twice, despite protesting that I already paid LIFFE fees, although I didn't press the point at the time because I was just evaluating IB for a month. But maybe I'll speak to them again.
 

ianp

Active member
179 7
fowkesp,

I have spoke to ib and esignal both say you must subscribe to
there data to enable the service,

seems like a normal "fleece the punter" con


ian
 

fowkesp

Active member
129 0
Yes, seems a bit rich to me. But I understand their problem: LIFFE expect to be paid for the data, and unless IB and eSignal have some sort of liaison, or LIFFE issue a personal "data paid for" certificate, how would they know who had paid for what?

Still a rip-off though.
 

ianp

Active member
179 7
i have just spoke to liffe,
they charge the vendor for each user they have,
so it looks like you have to pay twice...

thieving gits !!!!!!!
 

fowkesp

Active member
129 0
Thanks for the update Scott. I can see that you are serious about sorting the problems out. Let's hope it's sooner rather than later.
 

fowkesp

Active member
129 0
FTSE data missing again this morning

Once again eSignal FTSE data missing at the open (22/4/2003). :|

Luckily I have reorganised my trading so I don't depend on eSignal for FTSE, I rely on IB instead :D
 
 
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