CMC Withdrawal block?!

[Michael8667]

This morning I request that a transfer of funds from my CMC account to a bank account in my name.

I haven't used the account in over a year and over £5,000 was just sitting in the account.

I've been informed however they couldn't issue the withdrawal today and I need to wait for some department to actually get back in to the office tomorrow before they can issue that withdrawal.

I can still trade on the account but they mentioned there is a 'withdrawal block' on the account.

Is this normal?

 

[isatrader]

From what I remember when I opened my account is that they will only transfer out automatically to the account you used to deposit the funds in the first place and it needs to be verified. I didn't have to provide any extra documents when I opened mine, but my dad had to send in a bank statement as they couldn't verify his account number with their system.

So if you've asked for the money to go somewhere else then I imagine you'll have to speak to someone first as they'll want proof you are you.

That's my guess anyway.

 

[Michael8667]

Just heard back and they can't put it into my prepaid account for security. So will need to open a full UK bank account. Which is a bit of an issue as a now US tax payer.

However CMC have been very helpful and professional.