Airthrey Capital
Well-known member
- Messages
- 370
- Likes
- 18
Anyone else having difficulty accessing City Index trading platform this morning?
City Index problems
- Thread starter Airthrey Capital
- Start date
- Watchers 4
Airthrey Capital
Well-known member
- Messages
- 370
- Likes
- 18
Getting message...
error Ocurred while processing request
Error Diagnostic Information
"Request canceled or ignored by server. Server busy or unable to fulfill request. The server is unable to fulfill your request due to extremely high traffic or an unexpected internal error. Please attempt your request again (if you are repeatedly unsuccessful you should notify the site administrator).. (Location code 26)"
Phoned City and they expect system to be down for 1/2 hour.
Not impressed!
error Ocurred while processing request
Error Diagnostic Information
"Request canceled or ignored by server. Server busy or unable to fulfill request. The server is unable to fulfill your request due to extremely high traffic or an unexpected internal error. Please attempt your request again (if you are repeatedly unsuccessful you should notify the site administrator).. (Location code 26)"
Phoned City and they expect system to be down for 1/2 hour.
Not impressed!
tradethomo
Newbie
- Messages
- 1
- Likes
- 0
Its still down, i can get onto the front page but cant log in. Glad ive got more than one account, and there is always the phone.
Airthrey Capital
Well-known member
- Messages
- 370
- Likes
- 18
first time in the 2 months I've used them.
Once is once too many.
Once is once too many.
I use to have an account with them before they had the online facility, I day traded using the phone and found that and there overall service was very good.
I have not used them since as I moved to a lower spread company, that was the only downside I found with CityIndex.
It would seem the practicable thing to do when trading regularly to have more than one trading account so that you do not get left relying on the phone or no trading at all. The next issue is having more than one ISP so that again you cannot trade when it is down.
Unfortunately losing connection due to the broker/spreadbetting co or ISP will continue to happen all I would suggest is having other data available to allow you to monitor an open day trade position such as one of the free sites, bloomberg tv if trading an index and pre programme your phone to your broker for speed dialling. The alternative if faced with one of more of the above down then just don't trade and closed any open position.
These matters should all be considered when preparing your trading plan.
I have not used them since as I moved to a lower spread company, that was the only downside I found with CityIndex.
It would seem the practicable thing to do when trading regularly to have more than one trading account so that you do not get left relying on the phone or no trading at all. The next issue is having more than one ISP so that again you cannot trade when it is down.
Unfortunately losing connection due to the broker/spreadbetting co or ISP will continue to happen all I would suggest is having other data available to allow you to monitor an open day trade position such as one of the free sites, bloomberg tv if trading an index and pre programme your phone to your broker for speed dialling. The alternative if faced with one of more of the above down then just don't trade and closed any open position.
These matters should all be considered when preparing your trading plan.
Lee Shepherd
Senior member
- Messages
- 2,164
- Likes
- 573
They informed their customers by way of putting the message on the platform page, the very page where you put your details in to log in. You must have seen it???? The posts you are replying to here are from FEB 2004, did you see that??
The platform was back up on saturday night and therefore should have full access trading from 21:30 sunday night(GMT) as expected.
If you are having problems this morning then ring them. Everything is good my end.
