Hi, I'm with IG.
While the market was closed I entered a stop order to buy at 2656 on Nov 3 on Kerry foods (to trade the breakout) on the Dec contract with a spread of 19 points.
Later that day I check to confirm and the order has been filled at 2699, 43 points above my order level!!
On the chart I'm looking at the mid price to calculate s/r and stop levels, so now my stop is 43 points above where I want it to be too as the stop is placed a number of points from entry rather than a particular number. I've emailed IG several times but they reckon the market was moving quickly and basically tough luck.
I've previously had bad prices come through resulting in trades being stopped out in error with IG but they always corrected it. Can I get an experienced view on this pls?
While the market was closed I entered a stop order to buy at 2656 on Nov 3 on Kerry foods (to trade the breakout) on the Dec contract with a spread of 19 points.
Later that day I check to confirm and the order has been filled at 2699, 43 points above my order level!!
On the chart I'm looking at the mid price to calculate s/r and stop levels, so now my stop is 43 points above where I want it to be too as the stop is placed a number of points from entry rather than a particular number. I've emailed IG several times but they reckon the market was moving quickly and basically tough luck.
I've previously had bad prices come through resulting in trades being stopped out in error with IG but they always corrected it. Can I get an experienced view on this pls?