Both, really. We all knew that the plug in was hooked up to most or all MT4 platforms, but I think I'd prefer they denied using it.
The bit about scalping being a manifest error is worrying, too. How does that square with MiFID, and what is RPDFX's definition of scalping?
Their scalping definition according to their T&C's is:
11.2We may deem an activity as Scalping if that Order or Trade has any of the below characteristics:
(a) the Trade is opened and closed within Two (2) minutes (i.e. the Order for the closing Trade follows the Order for the open Trade in two (2) minutes or less);
(b) an opposing Trade is placed within two (2) minutes of each another Trade being opened thus creating a fully or partially hedged position (also known as a “locked position”); or
(c) the Order for opening or closing the Trade is placed on a latent price.
How can someone open and close a trade within two minutes have their profits reversed because all scalping is deemed to be a manifest error, even if they didn't take advantage of latent prices?