Full of BS because to date they never replied to my numerous mails asking a few simple questions...
Sorry but its simply rude to ignore a letter or three from someone who likes your service and is interested.
That said Ed dows or what ever his name is is actually really good. Almost without exception the comments are correct. So Ed if you are reading this Well done, greatservice but could do much better interacting with your loyal readers.
Market report 98%
Human interaction 12%