I'm quite happy to slag off companies when they let me down, so I thought it was only fair to share with you an occassion where they have done quite well.
On Monday I went on holiday and couldn't remember whether I had closed all of my positions or not so I gave d4f a call. I spoke to somebody who said that I had no pending orders and no long or short positions.
I got home a week later and discovered that when I called I did in fact have an order to sell 10 FTSE contracts at 4000. With the FTSE now at 4100 I was about £1000 down.
I phoned back office and with a little help from me they have tracked down the phone call I made from Germany, confirmed that I was told the incorrect information and reversed the trade so that I am not out of pocket.
Of course if it had fallen to 3900 - I would have closed the position and asked them to take £1000 from my account
On Monday I went on holiday and couldn't remember whether I had closed all of my positions or not so I gave d4f a call. I spoke to somebody who said that I had no pending orders and no long or short positions.
I got home a week later and discovered that when I called I did in fact have an order to sell 10 FTSE contracts at 4000. With the FTSE now at 4100 I was about £1000 down.
I phoned back office and with a little help from me they have tracked down the phone call I made from Germany, confirmed that I was told the incorrect information and reversed the trade so that I am not out of pocket.
Of course if it had fallen to 3900 - I would have closed the position and asked them to take £1000 from my account
