Smart Live Markets - Spread Bet on MT4

Had a few disconnect / reconnects around the 1.35pm time (NFP)

No problems since

I might havr a router problem. Internet was working fine but restarted router anyway. Reconnected after that.

I don’t know anything about servers, but I just wondered if during these problems are you able to close trades through the apple/android mt4 apps?

Hey Jase!

No mate, the mobile variants of mt4 still go through the same process at their server as the desktop platforms. Unfortunately the only way to close positions during the outage was by calling them up. The guy I spoke to on the phone at their office told me he had no data feed for prices either! (requested specific candle data)

Worrying ay!

T

Gulp, thats nuts.

(PS, I'm still smiling)

Can anyone recommend an alternate spreadbetting broker that offers micro lots and MT4?

Thanks in advance.

Unfortunately there isn't one yet

when I called them up they apparently close out the trade. They didn't at all. The trade was still running 9 minutes later - I closed out the trade manually on the mt4 terminal and asked them to correct the trade to the price over the phone 9 minutes earlier.

Like above, they had no prices on their own systems so were just shouting them out from another feed to each other. They are a bunch of wideboys - I am familiar with this setup - I worked for a fund in the city that was reminiscent of this. This means ringing in is next to useless as they cant close it out anyway - you are reliant on them closing the trade out when their systems come back up and then when they clear the backlog. You can sure as hell bet they wont get round to closing it because they are one of the most dishonest lot i have used so far.

They should be quoting a price, an order number with a dealer name. They do none of this, I bet they are not recording calls either what with their fisher price setup.

They are still refusing to correct the trade to the price that it was closed out at on the telephone.


The response they have sent me has been forwarded to the FSA because it is quite frankly jaw dropping. Anyone that has seen it is gobsmacked that they are admitting to what they have.

They also didn't correct a trade where I got slipped 182 pips on USDCHF on the fat finger trade 21st September. Oanda, go, alpari et al reversed the trades that evening. SLM/GKFX didn't.

SLM/GKFX do not have any redundancy on their IT setup, it is all in their tiny office in regents street on one server. They have no servers in a data centre.

DO NOT USE SLM/GKFX they are crooks. Close your account today please. Please do not use them anymore for anything. There is no argument to use them.

You have been warned.