 Re: Smart Live Markets - Spread Bet on MT4
I will clear this trade up and withdraw. I suggest you all do the same. Jim of trading gurus - today has shown you are and were totally wrong about SLM/GKFX. just sent this..
One PSU failure in one server does not warrant all 3 of your server connections to fail.
I suggest you look at a virtualised cluster solution with failover using a SAN solution managed with Vmotion - you wouldn't even know the server had failed over. Today has shown why you don't put all your eggs in one basket, in house.
The stress you have caused this afternoon is immense.
I closed out A/C: ##### order: ##### Instrument: USDCHF over the phone with you @ 16:06 GMT today @ 0.9230 0.9232
However it was still open 10 minutes later.
Please can you correct the trade as I had to close it myself @ 0.92422 @ 16:17 GMT
From: support@smartlivemarkets.com
To: FF
Subject: RE: OUTAGE?
Date: Wed, 5 Oct 2011 16:34:09 +0100
Sir,
Our servers are not in a data centre as strategically as a company we have decided to manage them ourselves.
They are protected by UPS's, although UPS's did not protect us in this situation as a power surge (rather than a power failure) caused the PSU in the server to fail and to be replaced. We are investigating why the surge protectors did not prevent this surge occurring.
We have backup servers in a different location, but a full DR failover takes approximately 4 hours, and we have to ascertain the approximate time to resolve the existing issue to determine whether we are likely to resolve the issue within this window. If we believe this to be the case we then do not invoke full DR, and this proved to be the correct decision as we were back up and running in about 1hr and 20 mins.
Regards
GKFX | 
Oct 5, 2011, 10:58am
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