How to reach IG`s CS??

[Encantador]

Is it me, or is it impossible to send a message to IG from withing your account?

Just tried for the first time in a while and have gone round in circles, am I missing something?

I am sure there used to be a easy quick `send us a message` option, now every `Contact Us` option leads back to the same place, a bunch of set questions none of which is of any use to me. Even when you hit one of those and then hit the `This does not answer my question..... Contact Us` it takes you back to the same place.

If they don`t want to deal with customers in this way, why not just say... `If none of these questions are relevant please telephone us on.......` why have numerous `Contact Us` links that go nowhere.

or maybe I have just lost the plot....

 

[G.O.A.T]

Might be down to it being the weekend and them not accepting e-mails to avoid a backlog on Monday or they're possibly upgrading.? It was working fine when I used it on wednesday and I accessed it the same way you did, give it another shot on Monday, if it's the same then phone them and give em hell!

 

[G.O.A.T]

Did you manage to get it to work today, it's working ok for me.

 

[Encantador]

Did you manage to get it to work today, it's working ok for me.

The only way I have found is to type gobbledegook into the question box in the new help area and then you can enter a message, not as simple as it used to be.

Or is there another way?

 

[G.O.A.T]

Just checked again and The direct 'contact us' link doesn't work now, god knows what they're up to! The way you suggested works ok though.