I have been having problems with fxcm, eer since I started some 5 months ago. I probably have a file there which is quite big, because whatever I have tried has failed to cure the probs. with memory, and the crashing thereof of many programmes.
To be fair, using both telephone to the States, and also their chat facility, all of the IT support guys have been polite,helpful and fairly knowledgeable. However, what does irk is the fact that you are always "the first person we have had this problem with".
I firstly used their freebie charts, which are basic, but enough for a beginner like me to make sense of.Of all of them, Power Charts are probably the best, except for their annoying habit of only using two colours,blue and green, and variations of these on indicators.
Marketscope, which I only used Friday, is very good .
The prob. that I have always had, is that whichever, chart/s I use, if they are used for any length of time with the tradestation, is that it disconnects my dial-up broadband after a time - this varies from 30 minutes to 2 hours roughly.
The way I get round it is to use the charts indepently, not thru tradestation, and to close down t/s when not being used for trade and bring it up on screen when needed. Not ideal, but what is in life.
Have given up with fxcm help desks, going round in circles, unless of course you know different
Kevin
