Bogus data from CityIndex

[Tradingsignalreviews]

Guys....

After last weeks RBNZ rate decision causing the Kiwi to move north, I would like to draw everyone's attention to CityIndex's and their bogus data feed.

Kindly find attached two images, the first is the data supplied by CityIndex which shows a double green candle, completely different to what actually happened - I would like to know if any of you fellow traders had this issue with them.

What is interesting to me is how clients can rely the statement of "Take advantage of our 30 years’ experience to gain a trading edge" as it is beyond me how this bogus data benefits or gives any client an advantage?

Their data has given clients bogus data, period.

 

[Tradingsignalreviews]

https://www.tradingview.com/x/OGiNxXrl/

 

[Tradingsignalreviews]

Attached here are IG Index and Yahoo's versions of the same chart for more references again.

 

[Tradingsignalreviews]

Attached

 

[Tradingsignalreviews]

Any insight is most welcomed guys!

 

[jeffre4]

ring them up

 

[Tradingsignalreviews]

ring them up

30 Day Closure Notice.

In accordance with clause 30.4 of our General Terms, we hereby give you 30 days written notice of our intention to close your Account(s) with us. You will only be entitled to close any Open Positions during this period as we reserve the right to refuse to allow you to enter into any further Trades or Orders, which may lead to you holding further Open Positions.

If open positions remain on your Account as at 13th July 2016 they will be closed. You will be able to close these positions of your own volition, at any point up until the time of your Account closure.

If you wish to close your Account(s) before the 30 day notice period ends, you may do so in accordance with clause 30.5 of our General Terms by notifying us in writing.

Please call our Client Management Team on 0845 355 0801should you have any outstanding balances that need to be returned to you.

Yours sincerely,

Jaime Syrett
KYC Team




Please see the above email they sent me, where they failed to provide a legitimate answer to any of the above and instead have closed my account - Time to get the FCA involved now.


Beware of these guys.

 

[Tradingsignalreviews]

Very interesting to say the least.

 

[Tradingsignalreviews]

Cityindex Bogus Data Feed, Beware!

Guys....

After last weeks RBNZ rate decision causing the Kiwi to move north, I would like to draw everyone's attention to CityIndex's and their bogus data feed.

Kindly find attached two images, the first is the data supplied by CityIndex which shows a double green candle, completely different to what actually happened - I would like to know if any of you fellow traders had this issue with them.

What is interesting to me is how clients can rely the statement of "Take advantage of our 30 years’ experience to gain a trading edge" as it is beyond me how this bogus data benefits or gives any client an advantage?

Their data has given clients bogus data, period.

 

[Tradingsignalreviews]

The first image attached is the CityIndex platform, where you will notice the double green candle that is nowhere to be seen anywhere else... and to top things off they are avoiding sending me their tick chart for both hours.

 

[jeffre4]

why the new thread you said the same yesterday on another you created

 

[Tradingsignalreviews]

why the new thread you said the same yesterday on another you created

Realised I had it in the Forex section so thought this was more suited

 

[Tradingsignalreviews]

appreciate any advice here

 

[highbury fx]

appreciate any advice here

don't jump to conclusions at your next broker.

did you speak to city index on the phone or send your account manager an email asking if it was an error and can it be resolved?

what is the benefit to the broker of going to the expense of providing tools to acquire and retain clients if they are then going to deliberately manipulate them. why would they do that? a chart is so easy to check against other market makers that it would be the last thing they play with.

if you think they spike the charts to take out stops then that's naïve. even if a chart spiked to 90 when the high was 20 it doesn't mean that you'll be filled. if you are filled you have so much evidence with other price action charts that the broker would have to cave. its a complete nonsense conspiracy theory.

my advice.. find a broker you trust, deal normally and don't drive them mad to the extent they want to get rid of you. that is very unusual, you must have been a proper nuisance.

 

[Tradingsignalreviews]

don't jump to conclusions at your next broker.

did you speak to city index on the phone or send your account manager an email asking if it was an error and can it be resolved?

what is the benefit to the broker of going to the expense of providing tools to acquire and retain clients if they are then going to deliberately manipulate them. why would they do that? a chart is so easy to check against other market makers that it would be the last thing they play with.

if you think they spike the charts to take out stops then that's naïve. even if a chart spiked to 90 when the high was 20 it doesn't mean that you'll be filled. if you are filled you have so much evidence with other price action charts that the broker would have to cave. its a complete nonsense conspiracy theory.

my advice.. find a broker you trust, deal normally and don't drive them mad to the extent they want to get rid of you. that is very unusual, you must have been a proper nuisance.

Thanks for your lengthy response, and advice. However, I am not jumping to any conclusions - I think you've missed the point I am making here...

The data they have provided is wrong, how can one trust this feed?

Of course I am going to complain if this has cost me money, you are the one being naive there.

Perhaps you can provide me with your chart of the pair so we can see if it is the same as theirs?

 

[Tradingsignalreviews]

Bump

 

[Tradingsignalreviews]

Conclusion:

For the reasons set out above, I am unable to uphold your complaint. We have confirmed that whilst the Candle Stick information displayed was incorrect, the market price was correct and your order was filled at the correct price, and the resulting trade valid.


- ongoing dispute with Cityindex regarding the matter, however I now have confirmation from them that their feeds were wrong.

Be careful out there guys.

 

[jkane]

any spread betting place rips you off on prices

It is for suckers..use real brokers