attention deal4free users.....anyone else has this problem?

[andrewmooton]

Hi there,

Today I made a buy trade on usd/cad with deal4free which I closed for an 11 pip profit.

I also had a stoploss which I manually cancelled in the pending orders blotter straight after I closed the buy trade.

To my horror, about half an hour later I found out that my stoploss had been activated which I had subsequently cancelled, which then activated a trade which I wasnt aware of causing me to lose 22 pips.

Has this ever happened to anyone else?

Im starting to think that the stories i've heared about them are true.

 

[donaldduke]

If i recall correctly you have to confirm (Y/N) after you press cancel, you probably didnt do that
or you pressed N by mistake. Easily done.

 

[gcb01]

Indeed!

Hi there,

Today I made a buy trade on usd/cad with deal4free which I closed for an 11 pip profit.

I also had a stoploss which I manually cancelled in the pending orders blotter straight after I closed the buy trade.

To my horror, about half an hour later I found out that my stoploss had been activated which I had subsequently cancelled, which then activated a trade which I wasnt aware of causing me to lose 22 pips.

Has this ever happened to anyone else?

Im starting to think that the stories i've heared about them are true.

This happened to me earlier this year. It was about 8:30pm and I closed all open positions and cancelled all stops. The next day I logged on (why I don't know as I was about to go off on holiday but if I hadn't......) and discovered to my horror that I had three open bets.

What turned out to have happened was that the stops had been triggered over an hour before I closed the bets but this had not been reflected in the client positions blotter nor the pending orders blotter.

They eventually paid up and recommended viewing trading/client reports/Current Positions before logging out. This is something I now always do.

If you send me your e-mail I can copy you the e-mail correspondence.

 

[darktone]

Hi there,

Today I made a buy trade on usd/cad with deal4free which I closed for an 11 pip profit.

I also had a stoploss which I manually cancelled in the pending orders blotter straight after I closed the buy trade.

To my horror, about half an hour later I found out that my stoploss had been activated which I had subsequently cancelled, which then activated a trade which I wasnt aware of causing me to lose 22 pips.

Has this ever happened to anyone else?

Im starting to think that the stories i've heared about them are true.

Yes iv had things happen to me like that with d4f sb. Take a screen shot in future and get on the phone asap, as long as they are in the wrong they should put things right. Or at least in my experience

 

[andrewmooton]

Its all sorted now.

The mistake I made is exactly how donaldduke described.

I am satisfied no underhand tactics were used and I withdraw any implication that d4f cheated me.

HOWEVER!

I think d4f could do alot more to explain to new users how to use the software. Perhaps give them a walkthrough like FXCM does.

I cant see any instructions on their help website on how to cancel a stop order from the pending orders blotter.

The reason I thought it was cancelled was because the stop order dissappeared when I pressed cancel.