I had a dodgy fill around rollover time, where Intertrader filled my order 10 ticks below any price seen on any other broker. The lowest I could find was 1.32351.
As you can see the price went 23.5 ticks wide and filled my stop loss order. Typical broker practice is to not fill orders around the rollover time as it tends to lead a lot of inquiries including mine. Either way if this was any other broker, my stop wouldn't have been filled. The response I received was pretty ridiculous to say the least. Especially the part about 23.5 tick spreads somehow benefiting the client time to time. Please explain that one..Response from Intertrader below.
Thank you for your email!
We value our customers and we are sorry to hear that you are not satisfied with our execution.
We can only confirm that the spread during the day stays stable (between 0.4 and 0.7 pips during most of the time) and during roll over time widens significantly (sometimes around 30 pips and this happens for a few seconds) and this has been like that for quite a while.
As requested, below you can see the Bid/Ask levels which triggered the SL levels of your 4 trades.
In addition, we have followed up with our Liquidity Providers to check whether these prices were sent to us correctly but based on past experience we believe that these fills were genuine and the reason for the wide spread was the rollover time.
As stated before, sometimes this scenario can work in clients favour if for example the wide spread triggers a TP level and then the market turns against the client.
well kudos to neil williams in the compliance dept
i made a large deposit and got a large bonus. at the time of the bonus it said you had to trade double the amount in cfds. which i did in the india 50. first i spoke with george the account managerand he wrote that i have completed the bonus. then george changed his mind a week later and said that these cfds did not count but was really really really trying to help me by saying that i could trade more for the bonus. afterwards when i made a withdrawel they even deducted 2k. but with respect to the compliance dept he was very honest and refunded the bonus that i had earned.
so after a bit of hassle at least they were very honest and refunded about a week ago
I have been using Intertrader as one of my brokers since 2012. During that time I have had problems with filling orders during volatile periods such as key data and news releases (e.g. US NFP, FOMC rate decision and minutes, ECB rate decision and press conference, etc). There have also been problems from time to time where the platform simply greys out which is when they lose connection to their liquidity provider. The only way to place orders at these times is via telephone. If the amount you are trading is small the liquidity issues are not so important but when it gets to 20-50 plus per point it becomes very problematic. It is not a nice feeling to be trying to place an order or get out of a position and have this stymied by liquidity issues resulting in an unresponsive platform so that the only recourse is to pick up the phone. This can wreck your nerves if you're in a large position. With their resources these issues should have been resolved by now. I have therefore decided to move to another broker. I think the reason it took me so long is that they do have some very good aspects. Withdrawls have always been processed promptly even if it's 10-20k euros. Customer service is often very efficient and courteous (though they can do little about the liquidity isues). Spreads are fixed so they don't widen during high volatility. There's a useful live squawk service and good training for beginners. However, a trader needs reliability in order execution and two years is more then enough time for them to have fixed this major issue. I really don't understand why they have not tried to increase their liquidity.
Has become so unreliable I've moved to another provider.
Expect large delays on filling orders.
Platform problems have increased recently and it fails completely at the most inopportune times 'US open', 'news releases', etc... If you like to trade in any kind of volume dont use them.
The last straw was when the charting package gave up the ghost and so the intraday moves are missing.
With my money on the line I expect better.
T2W mods please note, it might be me, but the reviews by MikeFin, SeTrader, JackTrader, SandrSC, SamWein, rab000 look like fake accounts set up just to give intertrader a good review and nothing else. Look at the posting activity of the accounts, SamWein in particular. Shady stuff if that is the case.
I won Intertrader demo contest July 2013 , and they reject to open an account or pay the prize , they are cheaters , they claimed that Egypt is not allowed , even i chatted with there support many times during the contest and they know i am resident in Egypt , after that with different name i asked if Jordan ok , they answered yes , so i return to them and told them i am Jordanian , send my ID and i want my prize , they ignore that , so resident in Egypt did not work , and Jordanian Nationality did not work , guess what ? , nothing work with cheaters work , they even did not remove my name from the list still ranking #1 , because they dont want to pay to the next competitor too ,
if they do this for virtual money , what they will do for real , i saw Panache comment regarding the withdrawal , will be glad to help you , i sate my support to report them to FSA , see linls please as evidences of cheating .
There Service is amazing. I have been using them for over 2 years and so far no complaints...You ll get what you want here.
Good For scalping...Fixed Spreads....Live news feed..Great Customer Service...
I have been with intertrader over a year and have found them !st class.
By nature i'm a scalper and apart from some gapping when markets move fast
found them totally reliable.
On one occasion i had placed 2 crders on Non farm payrolls and 1 was triggered.I closed the trade
within a minute and did not like end quote.I telephoned trading desk explained and was given 20 pips profit.
As a part time trader and small fry i trade at 10 a pip and try to stop after 30/40 pips profit a day i haver
found their advanced charts a godsend.
My biggest problem is over trading,good luck to all and i will definitely stick with this broker
having tried quite a few during the last 15 years.
I've heard about InterTrader from a friend. I have experienced no server issues. Support has been available 24/7. Order execution time is extremely low and they offer tight spreads. Thats why I have decided to stick with them.
I've been trading with Intertrader's platform in the past year and rarely encountered any problems.
If you're new to trading, I would highly recommend using Intertrader as your first broker.
It is very simple to open an account and they offer fixed low spreads.
I opened an account about two weeks ago, and everything looks great, if I have profit, I am withdrawing that daily, I received all money so far, so everything seems allright. I did not claim for bonus, because it would be the same as borrow money for someone- just not for me. I am not proffesional trader, I am gambling in fx just because it is more fun as poker, rullete, etc.
I also installed api on my HTC Desire S, very simple and easy to use, and I liked web seminars and education videos- you can collect 200 GBP if you can pass all tests about trading- it is my next target.
Just one thing- fx market is opening later, so be careful to leave open orders in Friday.
Im trading with InterTrader for a while now and Im satisfied. They provide several tools to improve the trading experience. They recently incorporate advanced IT-Finance charts for free. These charts allows creating your own technical indicators, back testing your trading strategy against historical price data, also allows activating advanced charts from any market and other features.
Another thing that I enjoy is having their trading app in my iPhone and checking positions and prices anywhere.
Their trading session webinars are also really good.
Intertrader and some others offer a 10% 'top up' of funds on opening an account. So if you put in 1,000 they will add 100. It would be easy to assume this means that you get 100 to play with. Watch out! Complex rules and terms and conditions apply so for example if you lose the 100 without meeting some very difficult criteria you can only withdraw 900 from your account. You may be trading with your own money in effect. Although technically not a scam this kind of offer is just too misleading for comfort.
On the Plus side they do offer very good live trading session webinars.
I opened an account with Intertrader and the platform wasn't working on 2 separate ocassions when the markets opened Sunday evening.
This wasn't the worst experience. I requested to withdraw and was told to send in screenshots of my Internet banking account as they couldn't trace where my funds had come from - which I've never experienced. I sent these in and received an email to say all is good and the transaction would take place on the same day.
2 working days later I received a call from them asking me why I was withdrawing. I stated I was busy and just wanted my money returned to my account. After a heated debate they stated "We'll close your account then", to which I replied that's fine. They then sent another email to say your account is closed and funds would be back into my account.
Another 2 working days later the funds had still not arrived. So I called them and asked to speak to a manager who stated the transfer would take 3-5 working days. I was furious as they only processed my withdrawal AFTER they tried to call me to keep me as a customer! I demanded that the funds be transferred on the same day, to which the manager Lucy Barr, then stated we don't have that facility! I was then put through to Hazel Anderson (Compliance Director), the first thing she said was "what's the problem, I'm about to go into a meeting!" I had to explain the situation again and my request for a same day transfer was "we'll look into it".
Another 2 working days and I've still not received my funds or heard from them.
Do NOT deal with these muppets. I'll report them to the FSA.
I'm using Intertrader's mobile app in my iPhone. The app is very intuitive. It allows me to easily open and close positions, and view a wide variety of charts, among a range of other helpful features. It could be improved with a confirm your trade request after tabbing the Buy/Sell button I think this would make me feel more confident when using the app for trading.
But I do recommend it
I've been trading in InterTrader for a year with no problems. The platform works well and is very intuitive. I started using their app in my iPhone and it is a great tool to keep track of my account easily from everywhere.
Their customer service is professional and helpful, replying to each of my questions really fast.
I am trading with Intertrader. I like mostly the fixed spreads. Knowing what charge there is before hitting the market is nice. As they say: every bit counts. I am a new trader and there is still plenty to improve in my strategy. I like the helping materials and webinars provided by the broker free of charge. Its useful to have profesional traders guidance and be able to ask a question during live sessions. What I missed before are the guaranteed stops which I use for equity trading, especially when I go long. Now they offer guaranteed stops and I have moved all my shares trading with them. Guaranteed stops however come at a small extra charge. I am happy so far and I do not intend to change my broker for now. Last but not least market execution is fast and realiable and the markets I trade do not require large starting funds, which is helpful.
I have tried InterTrader the execution is just like TradeFair and Capital spreads, but they offer a monthly rebate that in essence cut their spreads by 10% ,together with a 1,000 sign up offer , can't go wrong