It took me 27 days (12/06/15 - 08/0715) to try to open an account with Barclays Stockbrokers. I decided to cancel it in the end, because I didnt want to be stuck with the sloppy service, if anything went wrong with the trading account. Customer service was very polite, the execution was horrible though.
First of all, I was required to apply by post and needed extra documentation, instead of applying online, because I am an EU citizen.
I sent in the application pack, received an e-mail notification saying that I need to send in extra verification. After calling customer service to enquire about the situation, they told me that they needed another document, as they couldnt use the same file twice to confirm details. So I got a bill certified by one of their branches and sent it in again.
This basically went on all the time, with things keep being amiss with my application, which I had to find out by calling customer service to fix. E-mail notifications were unhelpful and these stopped coming in towards the end as well. So I ended up having to try to log-in to the MarketMaster account and call the company if it didnt work.
All in all, customer service was very polite, however, execution was horrible. Wasted a lot of my time and effort to try and set up an account. Definitely succeeded in conveying the message that they dont care about individual customers. Would not recommend their services and hope that others get better treatment, as I am aware that this might just be a single case.
Im financial ruiened by this barclays stockbrokers ,im in miserie they recomend and open an online account and i did not knew anything about financials or how they oprate the account put in available to invest , and at one point 3 times over for 9 months we lost 180 .000 all our money because of this guys advise and greed when i asked to remove the available to invest they refused it but when i lost everything they removed , and the rules says you only have aviailable to invest if you sign a direct debit, i did not sign it but still they put in thye avilable to invest ,Was to good to make 40 pounds after 3 days plus interests ,nasty peoples no m,atter how many complains i made come to nothing .I spoke to FSA and urge everybody to do dresame looks like the FSA is not aware of many of their activities .
Ladies and Gents, there are hundreds of Stockbrokers out there, there is absolutely NO justification to use Barclays. You're probably thinking that being a big, 'reliable' brand that your funds will somehow be in safer hands. Simply the opposite is true. All it means is that these guys are experts in ripping you off and fobbing you off, transposing all their knowledge from retail banking into stockbroking. I fully support all the other Barclays complaints mentioned in previous reviews but to boot, for me, I have lost about 400 in charges ALONE thanks to their cleverly deceptive layout which misleads you as to what you owe and what you're being charged for. Just stay away from them.
Only once I was stung on more than one occasion did I stop and question: Why did I go with these guys? Then I realised that it's your natural inclination to trust companies like Barclays because they're a household name. However in this industry that's all the more reason to stay away from them. Parasites.
I'v had three years of bs of these guys DO NOT OPEN A ACCOUNT,The CFD's are a mirror site of City Index with wider spreads,Live charts freeze for fun and the news is hit and miss. Barx well award winning it is but not for the right reasons i'v had so called live data still feeding in at 8pm and London closed at 4.30 pm and this happend over 3 Os XP, Vista and Windows 7 also across 4 different PC's. The News updates 10-15 mins after the time stamp YOU are the last to know whats going on. The price on the level 2 screen is nealy alway different to the ticket price i can not trust this sysem or the customer service.(Now Braclays has admitted the fault is at there end funny nealy 3 years for that.)
So Please think before you open a account you have been warned.
I won't go into details but I could tell you about the time they lost 26k of mine (long story!) and it took them 2 and a half months to find it. In the meantime they sent me the details and account balance of another customer, I bet he was well chuffed...
DO NOT OPEN A ACCOUNT WITH THESE PEOPLE THERE IS NOT ENOUGH ON SCREEN INFO WHEN DOING TRADES. CUSTOMER SERVICES JUST REPEAT STANDARD ANSWERS YOU CANNOT GET TO ANYONE WHO CAN MAKE A DECISION! THE COMPLAINTS IS A JOKE TOO! 10 HOURS AFTER COMPLAINING I GOT AM EMAIL TELLING ME THEY WOULD COME BACK TO ME IN 21 DAYS POOR POOR SERVICE I WILL NOW MOVE MY ACCOUNT.