I'm so angry, I lost my wallet which contained all my bank cards which were both registered to IG Index.
I registered my replacement card with them and advised I wished to make a withdrawel.
They advised due to FSA blah blah they need to see a bank statement which shows my Name, address, original purchase with them and....here is where the problem lies the statement needs to show the full card number next to the transaction to proove it comes from that card but neither of my banks show the full card number on these things! Natwest just show the last 4 digits and barclays just states "card purchase"!
I went to the bank and got the printout for the transaction they needed, this was not suffiecient so as they advised I logged into my online banking and took a screenshot of my statement with the transaction but again this only shows the last 4 digits of the card and that was again refused by IG Index.
I complained to the compliance department that they were in effect stealing my money as they were asking for something that cannot be obtained!
They contacted customer services who sent me an email stating they would refund my money after all by bank transfer.
Only I get a statement from IG today saying the transfer has been cancelled and I logged in to see my funds back in the spread bet account.
What the heck can I do? Small claims court? I asked natwest to print off a statement to show my full card number and they cannot do that!
I registered my replacement card with them and advised I wished to make a withdrawel.
They advised due to FSA blah blah they need to see a bank statement which shows my Name, address, original purchase with them and....here is where the problem lies the statement needs to show the full card number next to the transaction to proove it comes from that card but neither of my banks show the full card number on these things! Natwest just show the last 4 digits and barclays just states "card purchase"!
I went to the bank and got the printout for the transaction they needed, this was not suffiecient so as they advised I logged into my online banking and took a screenshot of my statement with the transaction but again this only shows the last 4 digits of the card and that was again refused by IG Index.
I complained to the compliance department that they were in effect stealing my money as they were asking for something that cannot be obtained!
They contacted customer services who sent me an email stating they would refund my money after all by bank transfer.
Only I get a statement from IG today saying the transfer has been cancelled and I logged in to see my funds back in the spread bet account.
What the heck can I do? Small claims court? I asked natwest to print off a statement to show my full card number and they cannot do that!