Used to have good commissions but with the competition now, all they have now is very poor service
I'm familiar with the "customer is always wrong" attitude of the staff, and it would appear the staff spend more time at excuses training than learning anything about the platform, the procedures or even knowing about different departments within their own company. When a staff member that is ordinarily assigned to a job is away they don't have a replacement, instead customers just have to wait until that staff member returns. If by some miracle a staff member does commit to agreeing to do something for a customer, you can be certain that they have written it down incorrectly, passed on the wrong details, and like chinese whispers, by the time someone actions the request it is far from what the customer needed. Note: many changes require a server reset, thus you won't know they've mucked it up for another day. And don't bother going to all the trouble for explaining a software bug to them when you find one. Even one that you can reliably recreate. They don't want to know - remember that motto "the customer is always wrong". If you haven't picked a broker yet, might I suggest you avoid the smug overbearing salespeople and try Tradestation as a alternative.
