Recent content by shahroor

It really depends on how much you lost in total and whether the $100 offer compensates you for the losses. I would never give up if it was anything less. FXCM will be more than happy for people not to take things further and accept their offers. I am not saying that we will definitely get our...

it has been four weeks sine I last posted, and as promised I will keep you updated for the benefits of everybody. I was informed by the FOS 3 weeks back that my case is undergoing review and should hear back within a few weeks. It is good news that I will get their feedback fairly soon...

Unfortunately it might take 3 to 6 months for them to look into the complaint and reach a decision (as advised by the FOS in their letter) , so only a matter of time

I think you are missing the point here, and I am not entirely sure what you referring to as an unauthorized trades. You probably need to read the thread properly before giving an opinion. The title clearly says it all (invalid margin call), which is in simple english having a margin call when...

well there are 2 completely unrelated issues here, risking too much is ofcourse a trader's fault but it doesnt justify the broker to rip us off by having a faulty platform. I fully appreciate what arabia said that it is a trader's responsibility to control risk but that has got nothing to do...

The FOS sent me a letter acknowledging my complaint and advising that it can take 3-9 months to reach a decision which is fine by me. I will keep you posted for the sake of helping others in similar situation

do you think I would have made all this fuss if I had a refund !!

it surprises me too, but I am a type of person who never gives up and if I lose a penny this way I will follow it up all the way to china .....lol The complaint has gone in the post to the FOS now :)

well, it is nothing to do with synchronization, the problem which I explained clearly is the leverage on MT4. it was completely different to what I was told it is by FXCM. they admitted the error with regards to margin calculation and leverage and corrected it next day but denied responsibility...

The margin call was correct on TS but not on MT4 and because I was trading ion MT4 I had enough equity to cover my positions. here is the details of the same problem that happened few months back but was compensated for the losses, the only difference is that this time is a lot more money ****...

Thanks for your advice, I got the ball rolling and spoke to the FOS .They sent me a form to fill and I am sure I will get there eventually , I will keep this thread updated for the benefit of others.

I think you misunderstood the issue. let me clarify it . Few months back I had the same problem and when I raised the issue with the audit department they replied that it was an error on margin calculation on MT4 platform and they corrected it and refunded my money. it has been working fine up...

I appreciate your advice n accept it but it is irrelevant. FXCM is obliged to provide clients the service they ought to which is a brokerage service. I have my trading issues but we are not here to talk about them and FXCM replies always seem to deviate away from the core of the problem , which...

I did request an audit review which took few days before the live chat person did it while I was chatting to him and unfortunately he provided no explanation of what has happened and how I had a margin call on the system but not on MT4 . his brief reply was that it is a valid margin call . For...

I had a very bad experience with FXCM recently , it all started when they took over ODL and started providing a no dealer MT4 service . I wonder if any body had similar issues with their MT4 platform. Briefly my issue was with invalid margin call due to having a huge discrepancy between MT4...