Recent content by cryten

Hi, Thanks for sharing that. I have lived at the same address since my IG account was opened but that is another issue for me to consider if and when I do relocate. However reaffirms to me that perhaps for the most peace of mind a bank transfer is the way to go with them.

Yeah I had no problem when the card expired and I withdrew to my replacement but this replacement was lost and I tried to figure out any which way that was actually possible with them to get the money withdrawn but unfortunately when your dealing with customer services of any company they don't...

Ok well thanks for that, need to check on this pair again, only reason I stopped trading it was the 8/7 pip spread but that was 2 years ago and this pair may be trading differently these days.

:-0 Just checked and your right! Yet G/U still 3 but I would be happy to swap to G/J! When did this happen and is this permanent? :eek: Well I'd like to give DD a go so will most probably fund both IG and DD and take it from there. Ig despite my recent issue have never let me down trading...

Something to consider thank you. Have a few brokers to look into. A smaller spread and execution on par with IG on fx being the main goal.

ohhh lol Ah right I had a dabble with the FTSE but my strategy is much more effective on fx. They say the FTSE is much "easier" to trade but I couldn't get on with it :lol:

Thanks Tar, "Negative account balance protection * At OEC FX, your risk is only limited to funds on deposit. " :thumbsup:

I wanted to withdraw anyway possible but as I lost the card that IG wanted to refund money to we had to come up with another way and that other way is what all my posts here are about.

Cheers 2be will have a look into them too. Been away from the forums so alot to catch up on :)

The card was lost with my wallet as I stated in the first post :)

Just checked online banking and the funds are finally there now. Been on this since last week so can chill now. I still recommend IG as a broker, never had a problem before now and will think hard about staying with them or giving Dealing Desk a go... or perhaps maybe both :)

Might have to give these guys a go! Spread on forex looks spot on and they bank with barclays which makes online fund transfers instant if you have barclays account.

I know I was very upset yesterday and may have included "Computer says no" in my email to customer service and the day after my transfer was cancelled :eek:

Ok just got a call back from IG. They have advised it was an error on the accounts department and as a gesture of good will they will TT same day into my account free of charge. I won't fully count on it until I see the money in the bank. Hopefully this is now resolved as I have no complaints...

Spoke to CS and she is investigating why the transfer was cancelled after being agreed by compliance. Will update as I go.