City Index is a market leading provider of spread betting and contracts for difference trading. Established in 1983, it is part of Intercapital Private Group Limited (IPGL Limited), substantial shareholders in the worlds leading derivatives broker, ICAP plc.
City Index provides access to literally thousands of instruments on the worlds financial markets. Using one of the best online trading platforms in the market, prices are updated in real-time every second, so our clients always have a clear view of their positions.
City Index is committed to providing clients with a combination of advanced trading tools, together with the best in investor research and education.
Country: United Kingdom
Good and bad
On the good side I have not experienced much slippage.
On the negative side the instrument is often not available online, it rolls to the new monthly contract later than most other platforms which can be confusing when using different charting software. Day Trades are not rolled as on some other platforms.
Great Dow spread!
Great platform most of the time (see below) fast and easy to use.
Poor/basic charts (I get charts elsewhere) and when the market move fast platform strugles to cope.
Update 14/5/2012 Due to continued platform problems have currently stopped trading with them
City Index - Modern day pirates.
On many occasions their system freezes until the trade goes in their favour.
No problems, good service
I have accessed and traded my account from four countries in three continents over the last couple of months with no connection issues.
I trade with stop/limit orders only and have never had any problems with fills. FX spreads have been narrowed lately which is good.
Good customer service and prompt withdrawals. Happy to continue using them for the forseeable.
Very poor Paltform - delays and crashes. AVOID these people!!!
Crashes frequently (on 2nd and 3rd December crashed for over an hour at peak time 18:00AEST) with no phone support as they were blocked from complaining customers.
On many occasions having to wait up to 5 minutes for a trade to get processed! 1 or 2 seconds a pip is what is normal.
They have had to pay compensation to many people. Avoid this platform and look at CMC or IG.
However, absolutely useless as a platform for trying out a trading strategy. Extremely limited range of shares and, more importantly NO facility for placing stops.
Having queried this, their reposinse was no change envisioned at the moment. Shame.
Platform slow to load and some instruments keep going 'unavailable for on-line trading - telephone'. Account status very slow to access and sometimes unavailable.
At least they offer the chance to place a stoploss at the time of entering a trade, more than Cantor gives you.
Customer service good
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