Recent content by tradesenior

The link you posted does not work. Anyhow the link is not important. You chose to answer my question with another question that is not germane to the issue. More smokescreens. Don't bother responding further.

Respectfully, I do not believe your procedure is "in line with industry practice". If this is true, please name 5 other futures brokers who follow this practice.

There is a problem with this procedure. It appears to be left up to the helpdesk to decide whether it should go to senior management. The helpdesk may not refer it to senior management, and the customer has no way of knowing whether it was sent to senior management or not. If a customer wants...

Sorry, but the IB rep's post above just pissed me off. It is just more obfuscation. I've never dealt with a company in my life where I could not talk to management over the phone. I assumed before opening an account with Interactive Brokers that I would be able to speak directly with management...

I've done everything that that link suggests, including contacting the helpdesk. Your answer is evasive. Can you please respond to my first 3 questions, or at least the 3rd question which is "What is the best method to discuss this with someone at IB over the phone who has the authority to...

That sounds unreasonable to me. Even courts don't require that strict standard of proof, but take a "more likely than not" stance.

That's good to hear and I'm glad they did that for you. You appear to live in the U.K. and deal with their Asian division, though. I wonder if anyone in the U.S. has received compensation through dealing with IB's U.S. office. As far as the phone goes, I cannot find the right phone number to...

Done. thanks

1. Who at IB has the authority to credit your account? 2. Does the compensation department that I emailed have that authority? 3. What is the best method to discuss this with someone at IB over the phone who has the authority to credit your account. 4. Has any U.S. customer EVER received...

Thanks for your replies, guys. I'm not here to argue the issues. Can anyone answer any of my 4 questions? 1. Who at IB has the authority to credit your account? 2. Does the compensation department that I emailed have that authority? 3. What is the best method to discuss this with someone at IB...

Does Interactivebrokers (Interactive Brokers) ever admit fault or issue credits? Hi, I've have been a customer of Interactivebrokers for almost 6 months. During that time, I have had 2 execution problems that have cost me money. On both of them, IB would not admit fault, and has refused to...