ProRealTime.com Contact?

I recently subscribed to ProRealTime.com which gives free access to EOD Data for Charting and Screening. I have been very impressed with the software and have requested their free 7 day trial over a week ago for their Intraday / RealTime capabilities. Unfortunately, I have not received a single response back from the company after numerous requests. I wanted to see if anyone has a contact for ProRealTime with direct contact information as I have not received a response from their generic Email address requesting the trial? I have scoured my resources to locate a telephone number but the only one I came across was not in service from the United States. Personally, I have never received this type of service, or lack there of, and I don't want to pay for 3 months of service if I can't get a respose back on requesting the trial period. Again, I am very impressed with the software, but can't seem to get anyone to return my request to test the software / service before paying for the subscription. Any assistance that you can provide is greatly appreciated.

Try "contact@prorealtime.com" I have been using their system for several months and despite the difficulties in contacting them I think it is a good service.

Hope this helps

Thanks Crawsthorne. That has been the generic Email address I have been using. Seems like the delayed response is standard from them. Are you using the Free service or the realt time feed? From what I have used from the EOD free service, the software seems excellent, but I want to expand to intraday charting and scanning. It is just a little frustrating that I want to use and probably pay for their service but they are in no rush to respond back to me.

I emailed a request for the code for a TA indicator on 31 Dec and I received a reply on 3 Jan.

Did you use contact@prorealtime.com ?

I use the real time feed for forex which is excellent and allows you to develop your own indicators. I had to email them twice to get my trial going, but once I subscribed I have had 2 technical questions answered in 24 hours. The sales team may have a backlog from the christmas break which is longer than you have in the states.

I have no connections with the company, but I can recommend the software.

I've been using Prorealtime for about 6 months for live charting, and whilst the package is pretty good (with the exception of Point & Figure charts), their customer service can be a bit hit and miss. They've probably responded to about half of my queries - the rest they seem to ignore, even when asked a second time.

I suppose lack of customer service is the payoff for having a good charting package at a cheap price. Most equivalent packages are almost twice the price.

I was thinking about switching over to Updata TA, but you can only draw charts using Mid prices instead of trade prices, so when bid offer spreads are a bit skewed at start/end of day you get really odd looking charts.

Alas, I'll prob stick with Prorealtime and it's half-hearted support.

According to the girl I spoke to recently, all emails sent from UK users to "contact@prorealtime" go to her; and she's recently taken over from someone else; so maybe replies will be more forthcoming in the future.

When they do reply, they're usually very helpful!

Well guys. Two years later (and I do subscribe and I can say it hasn't really changed very much.

You send an email to contact@prorealtime.com and you may or may not get a reply.