Re: FTSE 350 Spreadbet Journal Quote:
Originally Posted by leonarda I queried IG over some similar spikes I had seen on their quick charts, and they came back stating that these were most likely "bad ticks", and that the charts are "indicative only". They assured me any stop loss order I may have had in such a situation would "not" have been triggered. |
Thank you for your reply.
When I queried them about this, they said it was because the LSE brokedown on Friday, which I remember, then I asked why was there no spike on my other platform and on the underlying chart they said they would put me thru to the charts dept.
I asked about the guaranteed stop and they upgraded my account to allow me to disable them if I need to.
When they put me thru to charts I asked why there was no daily bar on the chart for Monday the 28th, and they asked me to send in a screen shot which I did and they replied.
"Thank you for your email. Having checked the charts ourself it does appear that the data for the 28th is missing. We have placed a request with the company that supplies us the charts for them to restore the data."
Iforgot to ask them at charts about the spike, but as you pointed out, I was looking at a quick chart.
Trade Well. |