Please help! Problem with Java & IG advanced charts.

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Old Feb 11, 2010, 8:17am   #8
 
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Joined Jul 2009
Re: Please help! Problem with Java & IG advanced charts.

Hi, maiden22,

Please say, did they sort it out for you?

Regards
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Old Feb 19, 2010, 6:51pm   #9
Joined Dec 2008
Re: Please help! Problem with Java & IG advanced charts.

maiden22 started this thread It's resolved now. IG were very helpful.

If you have a problem, you need to completely remove all traces of Java, then reinstall. Uninstalling is not enough on its own - there are lots of bits and pieces of Java hidden here and there on your computer.

I did a search and deleted / removed everything that came up under "Java". Now works fine.
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Old Feb 21, 2010, 1:20pm   #10
 
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Joined Nov 2007
Re: Please help! Problem with Java & IG advanced charts.

I now have a problem since the upgrade for IG advanced charts(which they upgraded on the 18th).

I can get the software to load up but it can't save or load any templates.

I have spoke to IG and they tell me everything is ok their end but this is on all 3 of my computers!!!

I have double checked all browser settings and uninstalled java etc etc.

Major headache...

Anyone else having the same trouble?

Last edited by metaron; Feb 21, 2010 at 5:12pm.
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Old Sep 4, 2011, 7:09pm   #11
Joined Jun 2008
Re: Please help! Problem with Java & IG advanced charts.

"could not create the Java virtual machine"

anyone else unable to load advanced charts from IG's/IT finance?
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