ive doen this but its not happy with the username and password - will have to contact support I think ?
John B
John,
I had exactly the same problem when I tried QuoteTracker with MoneyAM in March. By the time I'd finished twelve emails had gone back and forth between QuoteTracker Support and myself - so at least they are responsive, but by the end of the exchange I felt they weren't motivated to admit to or solve the problem.
The executive summary of their responses to my username/password login error were:
1. Try the beta version: Go to Options>Edit Preferences>Misc>Notify Me About Beta Updates (check it)>OK then go to Options>WebUpdate and update all files.
Result: that didn't work.
2. We've checked the MoneyAM QuoteTracker account and we can log in so the problem must be at your end. Email us the following files from the QT directory - STOCKS.INI, PORT.XML, DEBUG.LOG, ~CURLAYOUT.SLT - and from C:\ PRECOOK.HTM, COOKIE.HTM, PSTCOOK.HTM (this file might not be there).
Result: sent all the files.
3. QT says your userid/password is incorrect.
Result: slapped head in frustration. I must have entered my MoneyAM userid and password twenty times and played cut and pasting games between the two systems for twenty minutes before I first emailed to tell them their userid/password incorrect message was wrong.
4. We can't really go to MoneyAM about the issue because we don't have a reproducible case.
Result: one lost customer.
As I recall I mentioned it to MoneyAM support but didn't get a reply. I didn't press the issue because I didn't think it was their problem.
The one thing I asked QT Support about was MoneyAM's login system which changed a while back to a pop-up box from a normal HTML page - I thought that might be causing software authentication problems, but QT replied in a way that made me think they hadn't really read what I said properly. I was getting nowhere so I gave up. I've done IT support work (I'm the former lead developer of a global software product in a Fortune 50 company) so I sympathise with the frustration of remote diagnostics, but I did my best to help them and ended up with the impression that they were happy to talk, but not really to take the problem seriously - "works for us - must be your problem".
If you talk to QT support I hope you have a better experience than I did. One thing you can tell them now though is that you're not the first person to have exactly this problem.
If anyone ever gets to the bottom of this or QT admits to a problem and fixes it I'd appreciate a response here because I wouldn't mind taking another look at the software if I can get it to work with MoneyAM.
