Platform issues
I keep finding that the summary page does not always load, showing your open positions which is also a quick way for closing or opening on existing positions. In fast moving markets this annoying. A close down and restart does not fix this and it is regular & random. All this whilst the rest of the platform is working.
They should also have a download to excel option on executed trades , if the banks can do it with bank statements why can't brokers this would allow P&L analysis, or at least offer some Basic P&L analysis themselves across CFD's Forex, futures etc.. I have yet to find a broker platform that does this however, so this a general complaint, but as saxo positions itself as the more serious upper end client platform, they are missing a trick here.
Other foibles are if you have contingent orders it will not always let you cover these manually before the stops are hit and exercised by entering a new order to cover.
So you have to go cancel them first then go back, which is messy and slow.
They also will hold covered trades in your blotter for awhile treating it as separate short if you had a long of similar values with a contingent order, even though they are balanced off.
On CFD's they state the short could be unwound if the market required it yet its actually a close of an open position so not sure what would happen if the ever recalled a covered long and treated it as a short which could be withdrawn.
Also the CFD graphs often do not load in a similar way. Just says 'can't find' and if you trade technically you have no site of basic charting unless you have separate live feed from someone else. Especially if you just wish to pick a recent level low/high for trade implementation.
Sometimes the summary page does not refresh either and you need to request a manual refresh. Whilst the rest of the platform is updating.
Finally I found out by going through a intermediary I could get level 2, which has not been provided to me having gone direct which annoys me.
I trade Break out's with various targets to be hit with different levels of trade exposure to be lifted at profit takes.
Their contingent system has only one profit take level, so you have to manually enter a different amount of stock to be covered, then mentally keep the next level and hope to be around to enter the new take profit for the next level once the first has been hit.
Which in fast moving and reversing break outs is sub optimal. Without a separate eSignal live feed I would on occasion feel quiet helpless, this runs without breaks showing it is not my broadband (I have Virgin Media and the 50 Mb package, which is largely the best home use internet in the UK for real performance, directly cabled to trading PC's, ie not wireless).
I remain perplexed how an intermediary will provide me better through through Primed CFD's who introduce to Saxo and IG Index. I would have to open a new account there to get the better level 2 (with Saxo) because of account manager and commission issues I assume.
Clients should get this double standard feel.
Finally whilst typing this the chat bo keeps pinging open and my cursor is then placed there as I am a bit of look down typist I ended up writing half my post in a chat forum. I don't mind it popping up if there is announcement, but its annoying if you have other items you work on.
Apart from this I would say it is better than the basic spreadbet platforms out there, but far from what it could be for now.
