Pip_Sheker
Junior member
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Hi,
This is the far most unpofessional broker I ever come accross.
I had an account with PFG a few months ago and has been facing many problem. I apply for a ECN trading with them and their services are crap, not only that they charge commission, they also have a 8 pips spread during normal time (not during or around report / news release period). I spoke to the broker in charge "Hayley" (a well known "know nothing" broker) and highlighted to her many issues pretaining to the platform PFG is having, but nothing was done.
I was very upset and finally requested for a close of my account and asked them to transfer the funds to other broker around 14 Nov 2008. To further confirm my account is clear, I have double check the pending order and the active order to see if I left anything behind e.g. OCO status and etc. Guess what they did? They opened a postion 3 days later and keep quiet. They even told me that the account department is closing my account and asked me to wait. It has been two weeks I have waited and yet my account still not close. Hayley just sit on it and did not follow up the outstanding issue. Finally I find something fishy and complain to Hayley's manager and found out that the opened position had lost 174pips!!!!!!!!!!
Of course they deny it and asked me close the position myself before they are willing to close the account and refund my money. The latest email from PFG informed me that the account has been closed but then I had incur a heavy loss of 174pips. Is that the practise of forex trading in US?
I told my trading friends that due to this incident I need a few month to release my stress. PFG, you are the most sucks broker I ever come across.
You can choose to believe my story here or not, I wish you all good luck if you trade with PFG.
This is the far most unpofessional broker I ever come accross.
I had an account with PFG a few months ago and has been facing many problem. I apply for a ECN trading with them and their services are crap, not only that they charge commission, they also have a 8 pips spread during normal time (not during or around report / news release period). I spoke to the broker in charge "Hayley" (a well known "know nothing" broker) and highlighted to her many issues pretaining to the platform PFG is having, but nothing was done.
I was very upset and finally requested for a close of my account and asked them to transfer the funds to other broker around 14 Nov 2008. To further confirm my account is clear, I have double check the pending order and the active order to see if I left anything behind e.g. OCO status and etc. Guess what they did? They opened a postion 3 days later and keep quiet. They even told me that the account department is closing my account and asked me to wait. It has been two weeks I have waited and yet my account still not close. Hayley just sit on it and did not follow up the outstanding issue. Finally I find something fishy and complain to Hayley's manager and found out that the opened position had lost 174pips!!!!!!!!!!
Of course they deny it and asked me close the position myself before they are willing to close the account and refund my money. The latest email from PFG informed me that the account has been closed but then I had incur a heavy loss of 174pips. Is that the practise of forex trading in US?
I told my trading friends that due to this incident I need a few month to release my stress. PFG, you are the most sucks broker I ever come across.
You can choose to believe my story here or not, I wish you all good luck if you trade with PFG.