ADVFN UK - be aware!

This is a discussion on ADVFN UK - be aware! within the Data Feeds forums, part of the Methods category; I was particularly impressed with the ease at which I could upgrade, a click here, miss-click here done. Then I ...

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Old Mar 31, 2005, 9:18am   #16
 
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I was particularly impressed with the ease at which I could upgrade, a click here, miss-click here done. Then I need a letter via recorded delivery to downgrade hmm....
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Old Apr 24, 2007, 5:29pm   #17
 
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Hello everyone,
Has anyone tried to downgrade/cancel their subscription to ADVFN?
The link doesn't work, and after some investigation, I found you have to give them 30 days written (posted) notice.
reading on this board, there are loads of complaints about ADVFN's unsubscription policy,
and several comments of, "we didn't receive your unsubscribe letter". Funny how easy it is to upgrade...
----------------------------------------------------------------------------------

Well I telephoned ADVFN and spoke to the Accounts Department a short while ago

The chap at ADVFN told me to write to them to unsubscribe.
I said I've read loads of reports about letters "going missing" and he just "laughed".
I asked him why can I subscribe with a few clicks, but need to go through this rigmarole to unsubscribe",
he told me I should have read the T's & C's. When I told him I'm going to cancel my card to
stop ADVFN stealing any more money from me, he laughed. ****ING LAUGHED...THEN HUNG UP ON ME

My card is being cancelled right now
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Old Apr 27, 2007, 1:23pm   #18
 
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what about the quality of data they supply?
I used their screener for US stocks for a while. Considered it was free, I shouldn't complain. But If I'd get the same quality data after subscribing - what the point then? And there isn't any indication that US Screener is different if payed for.

It kept giving non-existent companies in every scan. Then I have realised that "last trade date" will show some date in the past on these sort of companies. It is not easy to filter them out automatically.
Help on search criteria is organised as Excel file which is always broken. Some obvious criteria are missing (like "last day % change") for the reason that given that some premium services can be reproduced easily for free. So it is big, incomplete, badly documented, with a lot of garbage. And so on and so on. Working with their screener leaves a felling of something dirty and half-broken all the time.
Is it worth paying for?
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Old Jun 15, 2010, 8:37am   #19
Joined Oct 2008
Re: ADVFN UK - be aware!

Advfn are complete rip off merchants - You can open an account online - upgrade on line - No problem - To cancel you must write - I have now sent 3 letters and a copy by email - they still won't acknowledge receipt.

Do not use them - they are deceitful to say the least.

W
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Old Jun 15, 2010, 9:08am   #20
Joined Dec 2003
Re: ADVFN UK - be aware!

Amazing the contempt that some of these companies have for their clients. The sad thing is you can imagine the meeting when they devise the best way to screw the customer.

This is why it's now so important to read the T&Cs when you sign up for any subscription and anything which doesn't look right or is overly complex probably means the company in question can't be trusted and their business model is based around taking their clients for mugs.

Dump ADFN is all I say and go with http://www.google.co.uk/finance
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Old Jun 15, 2010, 9:18am   #21
Joined Oct 2008
Re: ADVFN UK - be aware!

Couldn't agree more - It's the "dumping" bit which is difficult - as anyone who has experienced it will agree. Complete underhandedness from a "respected" company - Yeah right !

Prices can be found elsewhere - feed is usually better - and there are plenty of other forums out there that are better.

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Old Nov 9, 2010, 1:29pm   #22
Joined Jan 2009
Re: ADVFN UK - be aware!

Totally agree.

Wrote to cancel in June, still taking my money.

Another letter this time recorded del and asking for refund - don't hold out much hope of that.

Have also spoken to credit card co to get them to help. They were very helpful.

I've had enough of being ripped off by companies and I'll never use ADVFN again!

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Old Sep 11, 2011, 8:49pm   #23
Joined Oct 2005
Re: ADVFN UK - be aware!

Old thread resurrected.

Sent my letter and 3 days later got my email confirming cancellation - may be things have changed or may be I told a porkie in the letter, saying I was emigrating and all cards would soon not be operational.
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Old Sep 12, 2011, 11:45pm   #24
Joined Dec 2010
Re: ADVFN UK - be aware!

yep had that problem too robbing gits tht was 2 yrs ago
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Old Sep 16, 2011, 10:29am   #25
Joined Sep 2011
Re: ADVFN UK - be aware!

They have done this for years, how do you clench chambers had got so fat
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Old Sep 16, 2011, 12:43pm   #26
Joined Oct 2006
Re: ADVFN UK - be aware!

I see Matthew Brown from the investorshub website has been sentenced to four years in prison for running some sort of pump and dump scam via the website forum. Investorshub is owned by Adfvn.

The Street Sweeper - Head of Investors Hub Website Sentenced to Four Years in Jail
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Old Sep 19, 2011, 10:41pm   #27
 
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Re: ADVFN UK - be aware!

Glad I found this info. Been looking at various data suppliers including ADVFN. Recon I need to look a little longer.
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Old Oct 2, 2011, 9:17pm   #28
 
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Re: ADVFN UK - be aware!

well having gone through the painful process of telephoning, emailing and writting in (all within the required time-scale to cancel) guess what...my credit card has been debited....will I get a refund, have to wait and see I guess....
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Old Oct 9, 2011, 6:38pm   #29
Joined Jan 2008
Re: ADVFN UK - be aware!

what is it with throgmorton st?

crooks corner?
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Old Nov 24, 2011, 2:11pm   #30
 
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Re: ADVFN UK - be aware!

Quote:
Originally Posted by fastjimmy View Post
well having gone through the painful process of telephoning, emailing and writting in (all within the required time-scale to cancel) guess what...my credit card has been debited....will I get a refund, have to wait and see I guess....
I have had no extent of trouble with trying to cancel with ADVFN.

I initially upgraded to a Silver subscription in early August only for the service to cease to work for me (it wouldn't work in Internet Explorer 9, Firefox 6 or Google Chrome). I tried for a few weeks to get this working again (including emails to their support desk) but to no avail.

I then tried to cancel with them, which is still an ongoing exercise in seemingless futility. I initially sent the required letter to cancel in late August. There was no reply to this and I was once again charged the monthly subscription. I followed up in mid-September by email to find out what was going on and was told that my letter had not been received and that my emails (including scans of said letter posted) would be ignored in regards to cancellaton.

I dutifully sent a second letter in mid-September (with a copy of the first letter) to again confirm cancellation and complaint that the service had not worked since mid-August. Once again I heard nothing back but again was subsequently billed the next two months.

At this point, I emailed once again to find out what was going on. Again, I was told that my letter had not been received. I dutifully sent them a third letter (including copies of the first two letters) and a further email with copies of these letters too. Funnily enough, this third letter has not been received either. Having worked for Royal Mail, I know the chances of three letters to the same address going missing is next to non-existent.

Currently, I have been in contact with my credit card provider to reverse these charges. As a precautionery measure, I have also had to cancel my existing credit card in order to ensure that these unlawful payments cease. Despite the numerous letters and emails to ADVFN, I have heard nothing about my complaints.

Frankly, ADVFN has been an odious company to deal with and has disgusting levels of customer service. I can only advise to stay well clear of them and their outdated and clearly duplicitous practices.
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