Help needed re Interactivebrokers

This is a discussion on Help needed re Interactivebrokers within the Brokerages forums, part of the Commercial category; Hi all, As I sit here (missing countless trading opportunities) I wondered whether the T2W community could help me at ...

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Old Jun 18, 2003, 9:48am   #1
 
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Angry Help needed re Interactivebrokers

Hi all,
As I sit here (missing countless trading opportunities) I wondered whether the T2W community could help me at all. Basically I am having four problems with Interactive brokers:-

1) I have installed the latest version of TWS and am trying to connect but after the 90th attempt I have given up. I know that my broadband connection is functioning as I am logged into esignal real time charts and data feed

So I thought I'd

2) Contact Interactive via their comprehensive website. Using the two numbers listed 00 41 41 726 9500 and 0800 42 276537 I was greeted with "Sorry the number you have dialled has not been recognised"

So I thought I'd

3) Sent an e mail to help@ interactivebrokers.com . No response after 4th request so I have given up

4) Paid £4000-00 value 12/06 to Interactive brokers but yes surprise surprise they haven't received the money. I have contacted my bank and they inform that the money was sent

I am sure that I am one hell of an unlucky guy. If anyone fancies lending a hand as IB don't seem too bothered. Oh by the way anyone got any other good broker recommendations. As the saying goes "you only get what you pay for"

Disgruntled and p@@sed off FTSEBOY
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Old Jun 18, 2003, 10:01am   #2
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ftseboy

Did you confirm using IB website that you had wired them some cash?

Also when you wired the cash did you tell the back your IB username details etc..

You will not be able to login into TWS until they have confirmed your account position via email.

I had no problem with setting up the account and everything OK with IB for the last 6 months apart from the odd logout of TWS.

Good luck

Craig
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Old Jun 18, 2003, 10:02am   #3
 
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Hiya,

Don't despair. This is the worst bit. Speak to most IB customers and they will tell you the account opening bit is the worst bit

Did you fill in an online deposit form before you sent the money?

It takes about 5-6 days for money to go though.

As to the TWS problem have you downloaded the standalone version?
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Old Jun 18, 2003, 10:05am   #4
sun
 
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IB

The first of those two numbers 0041 41 726 9500 seems to work OK. I just tried it.
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Old Jun 18, 2003, 10:20am   #5
 
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FTSEBOY started this thread Thanks guys (and girl) for the prompt repsonse. I initially set up the account with £1450-00. When I went to trade to JUN03 FTSE I was told that I never had enough margin £1875-00 x 2 (which is the size I will trade to start with). So I pledged another £4000-00 on Thursday of last week using the same banking instructions and same references i.e user name account number etc.
With regards to the version of TWS I have currently got the TWS version 4.0 (according to my desk top icon) installed. I think I've got the right version as it has been working fine for the last two weeks. What is the difference? Shall I install a different one. So that you know I running off a Sony PCG-GRZ515G laptop with CPU 2.40GHz P4, 30GB hardrive, and 256MB ram which I believe is adequate enough coupled with Telewest Broadband.
Any thoughts?
FTSEBOY
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Old Jun 18, 2003, 10:23am   #6
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I agree with the above. If you have not notified IB via the website that you are transferring funds to them it will never appear in your account. I remember Skim saying that whenever she transfers funds to IB she always makes sure it is an unusual amount say something like £2013. The fact that the number is unusual makes it easier to spot as opposed to £2000 which many people may transfer. Try the number again and also, as Helen has said, it can take several days to be credited but not normally longer than a week.

Good Luck


Paul
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Old Jun 18, 2003, 11:02am   #7
 
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IB upgraded the TWS platform this morning, it might be worth you trying that via the Check for TWS updates on your programme list.
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