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This is a discussion on Interactive Brokers within the Brokerages forums, part of the Commercial category; Whats wrong with that response? NT is a software provided by a completely seperate company and if you checked Ninja's ...

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Old Jun 7, 2009, 10:20am   #1377
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Whats wrong with that response? NT is a software provided by a completely seperate company

and if you checked Ninja's website they do provide a free version minus a few bells and whistles
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Old Jun 7, 2009, 10:37am   #1378
 
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You might find this page helpful

Online Trading. NINJATRADER. Interactive Brokers Connection Guide.
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Old Jun 8, 2009, 9:10am   #1379
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Whats wrong with that response?

and if you checked Ninja's website they do provide a free version minus a few bells and whistles
A rambling and ambiguous answer instead of a simple 'yes' or 'no'.

From the websites, I already knew that there's a free version of Ninja, and that IB is a partner broker, so I naively assumed that IB would know something about it. My mistake, obviously.
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Old Jun 8, 2009, 1:43pm   #1380
 
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Originally Posted by Phil Mibbutz View Post
A rambling and ambiguous answer instead of a simple 'yes' or 'no'.

From the websites, I already knew that there's a free version of Ninja, and that IB is a partner broker, so I naively assumed that IB would know something about it. My mistake, obviously.
There are dozens of 3rd party applications that link to IB's TWS. IB's website provides links to them all and even a few brief details, but they can hardly be expected to know the ins and outs of the contractual arrangements of these quite independent companies, nor the 'special offers' or whatever they may be running at any one time. Particularly as they say "they have not provided us any further details".

I fail to see your gripe with them.
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Old Jun 8, 2009, 6:38pm   #1381
 
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has anyone had the following issues with IB and know how to solve them:

1. slow downloading of charts. the rest of my internet seems fine, explorer and mozilla load quick enough. The charts in IB TWS load slowly and sometimes just hang with a blank screen.
2. Stops are traded through multiple times and not triggered.
3. Noisy charts full of Spikes
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Old Jun 8, 2009, 6:42pm   #1382
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Originally Posted by craigd View Post
has anyone had the following issues with IB and know how to solve them:

1. slow downloading of charts. the rest of my internet seems fine, explorer and mozilla load quick enough. The charts in IB TWS load slowly and sometimes just hang with a blank screen.
2. Stops are traded through multiple times and not triggered.
3. Noisy charts full of Spikes
IB will no doubt give you the answers immediately.
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Old Jun 8, 2009, 7:56pm   #1383
 
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I would have thought that would also be the case but alas; No
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Old Jun 8, 2009, 9:02pm   #1384
 
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Quote:
Originally Posted by craigd View Post
has anyone had the following issues with IB and know how to solve them:

1. slow downloading of charts. the rest of my internet seems fine, explorer and mozilla load quick enough. The charts in IB TWS load slowly and sometimes just hang with a blank screen.
2. Stops are traded through multiple times and not triggered.
3. Noisy charts full of Spikes
Hi craigd

1. I've never liked or used TWS charts, although I understood they'd got better over time. I use quotetracker charts(free if you don't mind an banner ad or 2) linked in to TWS data feed.

2. Check your settings under Configure > Order> Presets > your instrument type. For example is the "Time in Force" Day or GTC (good till cancelled). Have you checked the box for allowing trades to be executed out of regular trading hours?

3. QuoteTracker have a spike removal tool, although I rarely have to use it. Also closing and restarting TWS every day corrects the volume data somehow.
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