My Trademaven screen froze. An order was stuck. Robin from Trademaven (AT FIRST) agreed w/ me that said I was in a flat position. Transact says I am in a long position and Im responsible for it?! Minutes later Robin says "what do you want to do, I guess your long here"? WHAT??? I tell them to flatten immediately, cuz my screen says flat. They do so. I log off, my screen says I have active orders.. Robin says its OK, log off anyway, it will be fine. I log back on... my screen says Im in a short position now.!!! Im stressed beyond belief at this point. Transact says otherwise, that Im flat. Not knowing what to do, I flatten the short, cuz Robin didnt know what to do either. Log off and back on again... my screen says Im flat. Several minutes later after being on hold, Transact says Im long?!?!?! Could NOT believe this. All I wanted was to do was go flat after my first trade of the day. I emailed them for weeks concerning bad data on their charts...(an unrelated problem). They said "they're fixing it". Well, it still happens. Anyway, after 2 hours on a conference call, they said they'll call back right away. That was 3 days ago. Robin from Trademaven claims Im responsible for the trades on their faulty software. UNBELIEVABLE. She didnt even know after 2 hours what the problem was or whether or not I was in a trade!!! Long story short... My screen was showing opposite of actual account. NEVER had anything like this happen. I emailed Tradmaven, Transact, Greenstreet. NONE have responded to my emails. Funny how they call me back in 5 minutes when trying to get me as a customer. When something goes wrong, they leave you hanging.
