HuanYu Suspended Investor’s Account and Escaped

Kyle Lim

4 0
Broker: HuanYu

Regulatory status: currently unregulated

Complainant: Mr. Chen

Cause of complaint: account suspended for no reason

Recently, investor Mr. Chen reported forex broker HuanYu to WikiFX in hope his experience of being defrauded by the illegal broker can be a reminder for other investors.

Mr. Chen’s receipt for the deposit


Mr. Chen’s account suddenly became “invalid”


Mr. Chen’s inquiries to the customer service received no reply

Event recap

In mid-July this year, Mr. Chen signed up and made deposits at HuanYu upon a friend’s recommendation and managed to make some profits at first with a sharp sense of the market . After trading for a while, Mr. Chen suddenly found his account became “invalid” when he tried to log in on August 1st to check out the market trend. Since further attempts to access his account all failed, Mr. Chen tried to contact the customer service through both social media and emails, but received no reply. Until now, Mr. Chen still can’t access his account or withdraw his balance. Within a month of Mr. Chen’s registration, the broker suspended his account arbitrarily and might have escaped.


From Mr. Chen’s experience, investors can draw the following lessons:

1.Mind the pitfall of “acquaintance recommendation”

In Mr. Chen’s case, he was introduced to HuanYu by his friend. It is common for investors to draw on others’ advice and improve their own trading skills by learning from peer experience, but when it comes to choosing broker and following trading signals - two decisive factors for your investment success, investors must base the choice on personal situation and information received from various credible sources. Avoid blindly following the advice and recommendation of friends or acquaintances, lest you fall victim to the traps of “acquaintances”.

2.Be very careful in choosing a broker

The most important step during investment is choosing a broker, which deserves excessive care and prudence from investors. Investigation shows HuanYu, based in Hong Kong, claims to hold an AA license; but HKSFC website shows no regulatory record of the broker, suggesting it has been posting false advertisements. Investors should remember to investigate the broker’s regulation, business strength, customer feedback and other information through various channels to ensure the broker is compliant and trustworthy, a crucial step for ensuring assets safety which Mr. Chen had clearly ignored.


WikiFX App shows HuanYu, rated at 1.17 on WikiFX App, is currently unregulated without any valid license and uses pirated MT4 software, indicating low credibility. WikiFX suggests investors to stay away from the broker, while remaining cautious in selecting brokers by checking their information through multiple sources. You can also visit WikiFX App or the website to find out about more brokers in detail.
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