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Capital Spreads

New changes

Just a quick comment following the update of the new Capital Spreads platform.
I really like some of the new changes and find the execution quite a bit quicker.
I find it a lot easier to navigate now, with the ability to amend orders on current positions from the "open positions" window. The old platform was a little clunky at this bit.

I trade FTSE 100 stocks there every day, and find the spread costs the lowest around too.
In my opinion, the best solution in the market for my stock trading needs.
capital spreads review

frankly, i wouldn't use them -- i used to compare their prices with others and capitals spreads quite often quoted prices that were much higher or much lower. Other than that, their graphics package allowed you to select very few indicators to plot with your charts such as -stochastics, moving averages, and a couple of others - literally you have a choice of about 5 lousy indicators for gods sake!! In addition, the owner has also openly condemned scalpers -- now is this not the prerogative of the trader to be a scalper or not to be a scalper??
Capitalspreads account

Just opened up a Capitalspreads account and have traded my first few trades. As a newcomer to the SB market I feel that I can give areasonable view of their offering. The online trading interface looks clean and simple and is a joy to use. They still need and isots guide to it though and I could have used it for my first trade as I pushed the trade button by mistake and waited half an hour before I realised nothing was going to happen. After a quick call (and they were very helpful) I was up and running. Still not sure of all the market terminology for the indices but I guess you learn quickly enough. The spreads are as close as any other as far as I can tell, and they are very helpful on the phone. I'll keep you updated how I get on but overall I would say they rate very well.
Capitalspreads

After using their simulated account for some time I have now done 15 trades for real. I am happy to say that every one of the trades was filled at the screen price, and the stops were activated at the correct level. The site is sooooo easy to use. Inputting to your portfolio is hassle free as is removing. But the best thing is when you want to exit a trade. Simply press close, the screen comes up with the 'opposite' trade button. No chance of mistakenly doing another trade. Wonderful!.
Brokers

With my last SB company the price on the screen was not the price you paid, then you were penalised a wider spread for having a deposit account. (Amazing really, you pay money into their bank account and they charge you more for the privalidge) also the total profit and loss which was displayed on screen was no where near the closing price.

Capital Spreads convinced me to use them last November, a virtual and real account was set up in minutes. Their trading Platform is very simple to use and What you see is what you get, quick and reliable.

So far so good.
New, but doing okay

Ive been using these for 2 months now and have found they are generally very good, especially on the spreads. The support is pretty good and they seem to deal with issues in a acceptable and prompt manner.

The only problem I have had is with stops not being hit for a long time (although they do honour the price the stop is set at). Also if you role over a position they remove you old stops/limits and in my case didn't put them back on. I asked them about getting real-time charts and have been told they are looking into this, but are yet to find a supplier at a reasonable cost.

No other problems and much better than the others I have used. I would recommend them to anyone, especially someone new to SpreadBetting.
Good move!

I've recently opened an account with CS and I have to say it was a good move.

Every trade I have executed has been filled at the price I was quoted - no requotes and their customer service is excellent.

Being fairly new to SB I had lots of questions but the guys at CS have loads of time for you and help you all they can.

Only disadvantage is their charts are delayed by 15mins but if you find a good charting system this company is well worth a try.
Solid SB Service - tighter FX Spreads pls!

Have been using CapitalSpreads for about 6 months now, and as I have been relatively happy with them for this long I would recommend them to others to try.

I have only been trading FX with them.

Their platform is very quick and simple to use so you don't waste time going through clunky interfaces. Their customer services (by email) have always been rapid to respond, courteous and accommodating.

They are not as advanced when it comes to placing things like limit orders, and they have a minimum stop size which I find annoying.

I quite often get slippage of 1 pip when placing trades. However I haven't seen any of the other usual SB "tricks" so am pretty happy with this.

Their spreads on cable and eur aren't as competitive (at time of writing) at 5 and 4 respectively as CMC which is 3 on each.

All in all a good, solid, simple and fast service, the only criticisms really on the features side.
Capital Spreads

I’ve been considering opening an account with Capital Spreads and have been testing their demo platform, but taking a scan across the market, they seem to be some way behind the innovations of competitors who are offering big advantages:-

·3 point spreads on major FX pairs/ no spread at all on VOD from one enterprising company.

·Guaranteed stops (slippage can be a major hazard and I now see that CS have a new ‘warning’ on their frontpage “stoplosses are automatically allocated with every bet that you make but are not guaranteed – you may lose more than your initial deposit” – apparently small SB’s with low-capitalisation are not allowed by the FSA to guarantee stops, as it could undermine their financial position.......so the 'punter' pays instead.....)

·24hr trading – quite an advantage for covering ‘after hours’ trading moves in US markets/Asian markets, and essential for 24hr FX trading (with CS closing at 21.15 you miss all this, and when they open at 7am the market could have gapped over your stop if you held overnight, leaving you with a very unpleasant bill from CS)

Having tried the CS demo platform, I can only observe that it is very basic, cumbersome and apparently underdeveloped (rushed to market..?); hence the comprehensive wishlists frequently posted above – not being able to set your stop/ limit prior to trade entry and not being able to close ‘part’ of your position stick out like sore thumbs….having to use different windows to open/close/ adjust stops & limits does not help……(the automatically allocated stop eats most of your account - dangerous...!)

However, I do like the plain ‘black and white’ price display – constantly flashing reds/greens etc are uneccessary….

The excellent FXCM trading platform might be a suitable model for CS to work towards.

Capital Spreads certainly need a good helpdesk/customer relations and the CEO’s ongoing T2W ‘clinic’ (appreciated….!) to mitigate the considerable shortcomings of the operation.
Capital Spreads

having been with CS for a short while now; for me, I can say the following :-

DOWNSIDE:
compared to other products on offer, my first impression of the trading platform is that it is somewhat behind the others in terms of facilities. and the markets on offer could be broader.
also I wasn't all that keen on the charts.
it should be remembered though, that the site is fairly new, and the CS team appear fully commited to improving the offering and listening to their clients needs.

UPSIDE:
the platform has in fact proved perfectly functional in all aspects for my needs. [trades, orders, stops, etc]. the team are very helpful, particularly with newcomers.
their policy is to aim for fairly tight spreads generally, with only a VERY SMALL MARGIN REQUIRED. [i.e. you don't have to leave your trading capital in a zero-interest account unless trading it !].

CONCLUSION:
I would definitely defend any harsh criticism of CS, as I know they are trying hard and are sure to improve over time.
OK ish, but not for everyone

I have been using CS for few years now and finally decided to close my account. The company has good and bad sides in my view. So I will try to give a fair review and hopefully it will help someone.
So good points first.
1. The spreads are good. I compared with few other brokers and found CS often gave the same or better.2. CS has reward scheme, which is helpful in cost if trade a lot.3. CS chart system is pretty good. I am talking the new platform here.4. Customer service is ok until you start reaching out for the complaint department.5. Have daily editorial over email which have some value, but problem as well. (I personally wont trade those tips)
Now the bad points and why I decided to close my account.
1. The execution is always a problem. I place different bet sizes from time to time, and the execution seems very inconsistent, especially when the market is moving quickly. i.e. if the market is moving rapidly, and you see a price you like to open/close a trade, its hard to get what you see on the screen. There are number of times when the price move in my favour but I cant close until the market settles down a bit.2. They have a dealer approval procedure but you never know when and what bet size it would be triggered. I.e. few weeks ago I placed a rather large bet on US tech 100 (NASDAQ emini as far as I understand). When I open the trade, everything went through without problem (no dealer approval). Few mins later the price moved in my favour, clicked the close trade button and dealer approval kicked in and lasted about 30-45 secs and my closing order was rejected. At that time, the price was against me. So I had to close with a lost. This issue had happened few times. I do short term day trading only and those things hit me badly. I dont think it would be an issue for longer term traders though.3. The general attitude towards to customers problem is always thats your problem sir. I am not talking their general customer service guys. I am talking when you reach the complaint department. In 2014, there is one day their system had some sort of pricing issue and US tech was on a very unusual quote. I spot it and took advantage. I made some good money in short time so I closed the trade. The next thing I noticed was CS opened a new trade for me without even talking to me and as result I ended up with a lost. Its like a ghost in the shell. I raise a complaint and they referred me to section 3 point 9 of the Terms and Conditions. But later on I found the section 3.9 was ruled by FSA not to use as unfair to customers almost 10 years ago. All CS did was to have the same section using a different English. And when you explain to them, they dont even care. I did report this to FCA and still waiting on outcome. But I have to say this is not the main reason why I closed my account, no. 1 & 2 are.
Conclusion: In my view, if you are a long term trader, CS is pretty good. But if you are short term trading fan like me. Stay away as the risk is high. Also lurkerlurker did a review and mentioned CS is always "act first, ask questions later" when problem happens. Its very true and they have absolutely all the power to do whatever they want. If you are not a fan of that, I would suggest stay away as well.
Real-time charts

Just to inform you that Capital Spreads do now do real-time charts and they're pretty useful. Could be a bit more featureful, but I'm happy. This is my first entrance into spread betting so I don't know how it compares to others.
Capital Spreads

Ive been with CS since July 05 and have had no problems at all. Their charting package is fine, however doesn't have volume for some reason. In terms of spreads they are competitive, as for customer service, they're great; always quick to answer the phone and adjust/amend a position.
Simple but effective

I've been using this service for the last few years and have never had any cause for complaint. It's so easy to use and very efficient - although I do tend to use tools offered by other providers.
So far good

I like the spread on S&P, I think it's the most narrow I've come across in Spread firms. Don't like the Java API though, customer service pretty good. I wouldn't rely on their charting though, as it's based on their quotes, which can vary from the futures quotations, so TA patterns would not be 100% reliable, best to use another platform/feed for charting IMHO. So far a satisfied client. P.S. I actually switched from a US brokerage firm to this firm.
Good service, poor platform

I've been with CS for some time now. Spreads are good, service is very good. Dont trade the news with them, they jam up! I use a seperate screen for all charting (MetaTrader). Very happy If they used MetaTrader I would be theirs for life!
Prefer them to the others

I have used a couple of other brokers in the past and in comparison CS beats them hands down. customer service is excellent and narrow spreads tops that.

I find their charts very effective too, then again I only trade the DOW.
Unreliable

Firstly, in terms of the spreads offered, CS is very competitive on some markets, and roughly equivalent to competitors in most. Unfortunately, they seem to have a myriad of IT and Customer Service issues which make them a difficult company to deal with. They do not employ dealers overnight to look after their 24 hour markets, and their pricing engine has several weaknesses which leads to rogue prices occurring frequently. Clients can get stopped out on incorrect prices, and orders can be filled at incorrect levels. They are aware of the issue, and seem unwilling or unable to correct it. This leads to clients having their trades adjusted the following day if they have been incorrectly stopped out or have traded on an incorrect price. Their failure to correct this problem as of this date does not inspire confidence.

While their staff are polite and helpful in general, they are less amiable when dealing with account issues. Withdrawals are a problem, and are generally not processed in a timely manner or on the first request. They have recently had problems with their systems which led to incorrect debits from clients accounts. Unfortunately they appear to have a "act first, ask questions later" policy when it comes to account adjustments, and it is a matter for the client to call and argue for a solution. However, in my experience, they have always paid their liabilities (even if it has been overly complex to arrange a withdrawal).

I feel it important to mention their attitude to fills in this review. Other SB firms do take different approaches, and it is important to know how CS approach this. With TradIndex, you can place "market orders" and are filled at the next available price, regardless of whether the market has moved in your favour or against you. With CMC, in a fast moving market, if you attempt to buy or sell at a price you can be re-quoted, and can choose to accept the new price or not trade. This also applies whether a market has moved in your favour or against you. With Capital Spreads, if the market has moved outside the spread by the time a dealer gets your order (depending on the market and activity on your account you may get automatically filled or it may go to a dealer), your order is filled only if the price is within the original spread or has moved against you. You will not get filled if the market has moved in your favour.

This seems a little unfair, as in a fast moving market the price will be correct at the time you trade, and you cannot cancel the order while it is pending a fill, and sometimes this can be as long as forty seconds. Unnerving to say the least in a fast moving market. No other spreadbetting company does this to my knowledge. With TradIndex, you will get a fill on a market order at the next price, and with CMC you can cancel an order at any time before a dealer fills it. With Capital Spreads it is at their discretion whether to fill you at all, and this will depend on whether the market has moved in your favour or not.

In summary, Capital Spreads falls short of any reasonable client expectation that they would provide services with reasonable skill and care. Platform issues aside, their customer services leaves a lot to be desired, which is most unfortunate. When your own funds are at stake, and the markets being as challenging as they are, problems with a bucket shop make it impossible to trade effectively.

2/10 - for their good spreads and their initially helpful staff. I regret to advise that I have seen necessary to close my account, so I will be contacting them to arrange this shortly. If there are any further difficulties in closing my account, I will post them here.
Worldspreads beats Capital

I have been with Capital for several years, and in general not bad, despite their rather lax response to any suggestions. Specifically I trade the DAX, which has a 2 point spread but a few days ago I opened with Worldspeads, and WOW, what a difference. INSTANT FILLS, and only a 1 point spread. Despite that their server went down twice this week, but its a breath of fresh air to have a spreadbetting service that feeds directly off the futures, doesn't skew the spread and gives a faster fill than a futures broker.
I like Cap Spreads

A lot of companies use cap spreads platform, with their own badge.

Generally I like the Cap Spreads platform.

I do like the fact that if you trade overnight your profits are shown based on your original entry price and are not closed and re-opened each day which makes it much more work to keep tabs on your positions
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