IG Index, lots of angry twittering that folk can't close out positions

  • Thread starter Black Swan
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Black Swan

Anyone experienced any major problems today? Not sure if the subject was trending much on twitter, but I've see enough to know it's been a major issue...
 
Re: IG markets, lots of angry twittering that folk can't close out positions

Index, not Markets, but absolutely no problems today, no slippage, nothing.
 
The charts were a little out of sync just recently, although it didn't cause any problems.
 
Yesterday morning Sydney time with IG Markets yes I had major issues. Placed a short EUR/USD position with the intention of only holding for a few minutes... got no confirmation... so re-placed the same order...no confirmation... so logged out and back into platform only to notice 2 short positions now had been entered. I then went to try and close one and received an error and then tried to add a stop and got an error. So had two position with no stops in the market and could not update them. I was also not able to update the positions via the mobile platform.

So called the dealing desk who were inundated with phone calls. I can say the 10 minutes or so on hold seemed like hours! They did acknowledge the platform was playing up. Luckily I ended up in the money. Used the platform that evening again and it was fine. Thats the only trouble I've had with IG in over 12 months though.
 
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