Interactive Brokers

This is a discussion on Interactive Brokers within the Brokerages forums, part of the Commercial category; Originally Posted by bennie83 Hi Hittfeld, Like I said, IB must be doing something right. But its all about personal ...

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Old Jun 3, 2009, 10:13pm   #1351
Joined Jun 2004
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Originally Posted by bennie83 View Post
Hi Hittfeld,

Like I said, IB must be doing something right. But its all about personal experience. Maybe it would help if I had a direct contact, someone who I could rely on at IB. I am trying to force myself to like them for the reasons I mention before, so please could you tell me what you love about the platform? I am willing to revisit it and give it another go. I must be crazy!?

Cheers
I'm with you on this one, bennie. IB never seem to give simple answers to simple questions, and their website(s) and platform are a confused mess. (All IMO, of course.)
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Old Jun 3, 2009, 11:22pm   #1352
 
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IB are fine if you know what you are doing.

Commissions and low level sh it e are covered very well on their website. Its just that people are too lazy to look. TWS is fine as an intermediate platform. If you want decent charting and easy order handling for a low cost try adding SierraChart to the mix - I wouldn't run on TWS by itself.

I asked the structure question here because I wondered if IB still read this thread but apparently at some stage they stopped. No problem, I'll just ask someone in IB directly.

Last edited by nine; Jun 3, 2009 at 11:31pm.
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Old Jun 3, 2009, 11:42pm   #1353
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I asked the structure question here because I wondered if IB still read this thread but apparently at some stage they stopped. No problem, I'll just ask someone in IB directly.
They've been here recently and spotted my post above No. 1340 see here http://www.trade2win.com/boards/brok...brokers-7.html

They are friendly.... just not SIPP friendly.
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Old Jun 4, 2009, 10:33am   #1354
Joined Oct 2007
Bennie,

Euronext Data Bundle- Level 2 costs 37 EUR for your information.

As far as custommer support is concerned, I've never had a problem with them and all my questions were answered properly. That's to say, I've never had to call them up. I usually enter a ticket in Account management section of my account. I remember asking them what data subscription I need to trade FTSE 100 futures and they replied correctly. Also, they solved my problem with the backfill for FTSE futures which I mentioned on previous pages here. So, I'm pretty satisfied with them.
The platform is stable and I really love it. What I love about it are hot keys which you can define. I'm using these keys to enter orders. Ctrl+S sells a contract in an instant, for example. And you can define hot keys for almost anything regarding order entries/cancellations.
The platform may not be as good for options traders, but I'm not that far for the time being.
And like "nine" mentioned, I'm also using TWS in connection with SierraChart.
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Old Jun 4, 2009, 11:13am   #1355
Joined Jun 2006
i also use TWS + sierra charts > 2 years now. no complaints from me!
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Old Jun 4, 2009, 8:34pm   #1356
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i also use TWS + sierra charts > 2 years now. no complaints from me!
no no no IB, they've only gone and done it again. After positive posts by IB fans I thought I'd give them another try, so I emailed them a specific question. What do I get in return? A general/faceless reply of approx 500 words which had been copied and pasted from their website, which simply skirted around my enquiry. The message started: 'Per our web site...' then came the cut and paste job, there was no Dear Mr..., no proper answer. So yet again, I am none the wiser. WTF IB!? Seriously, its laughable really. By the way, as I'm searching for a broker I sent the same email to other brokers and all of their responses were personalised, clear and to the point...ALL of them. Well, there you go, I think I can draw my own conclusions.
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Old Jun 4, 2009, 10:13pm   #1357
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Originally Posted by bennie83 View Post
no no no IB, they've only gone and done it again. After positive posts by IB fans I thought I'd give them another try, so I emailed them a specific question. What do I get in return? A general/faceless reply of approx 500 words which had been copied and pasted from their website, which simply skirted around my enquiry. The message started: 'Per our web site...' then came the cut and paste job, there was no Dear Mr..., no proper answer. So yet again, I am none the wiser. WTF IB!? Seriously, its laughable really. By the way, as I'm searching for a broker I sent the same email to other brokers and all of their responses were personalised, clear and to the point...ALL of them. Well, there you go, I think I can draw my own conclusions.
Well, I am surprised.











































Not.
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Old Jun 4, 2009, 10:21pm   #1358
 
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Originally Posted by bennie83 View Post
no no no IB, they've only gone and done it again. After positive posts by IB fans I thought I'd give them another try, so I emailed them a specific question. What do I get in return? A general/faceless reply of approx 500 words which had been copied and pasted from their website, which simply skirted around my enquiry. The message started: 'Per our web site...' then came the cut and paste job, there was no Dear Mr..., no proper answer. So yet again, I am none the wiser. WTF IB!? Seriously, its laughable really. By the way, as I'm searching for a broker I sent the same email to other brokers and all of their responses were personalised, clear and to the point...ALL of them. Well, there you go, I think I can draw my own conclusions.
Unlike many other brokers, and in order to keep their costs down and therefore offer competitive comms, IB have a very comprehensive website. The answer to you question could have been researched there, and has been answered at least twice on this thread already. IB don't do hand-holding. If that's what you need you might have to pay a little more elsewhere.
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Old Jun 4, 2009, 11:33pm   #1359
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Unlike many other brokers, and in order to keep their costs down and therefore offer competitive comms, IB have a very comprehensive website. The answer to you question could have been researched there, and has been answered at least twice on this thread already. IB don't do hand-holding. If that's what you need you might have to pay a little more elsewhere.
Sorry Peto, but hand holding is not what I'm after and you will not be aware of my specific questions to IB. Therefore, you are not in the position to say my question has been answered.
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Old Jun 5, 2009, 12:17am   #1360
 
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Originally Posted by bennie83 View Post
Sorry Peto, but hand holding is not what I'm after and you will not be aware of my specific questions to IB. Therefore, you are not in the position to say my question has been answered.
I read your post.

You are after hand holding. You want them to tell you something that is clearly set out on the web-site.

So. You fail the intelligence test and should definitely not become an IB customer.
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