Customer Service is terrible
I opened an account with Intertrader and the platform wasn't working on 2 separate ocassions when the markets opened Sunday evening.
This wasn't the worst experience. I requested to withdraw and was told to send in screenshots of my Internet banking account as they couldn't trace where my funds had come from - which I've never experienced. I sent these in and received an email to say all is good and the transaction would take place on the same day.
2 working days later I received a call from them asking me why I was withdrawing. I stated I was busy and just wanted my money returned to my account. After a heated debate they stated "We'll close your account then", to which I replied that's fine. They then sent another email to say your account is closed and funds would be back into my account.
Another 2 working days later the funds had still not arrived. So I called them and asked to speak to a manager who stated the transfer would take 3-5 working days. I was furious as they only processed my withdrawal AFTER they tried to call me to keep me as a customer! I demanded that the funds be transferred on the same day, to which the manager Lucy Barr, then stated we don't have that facility! I was then put through to Hazel Anderson (Compliance Director), the first thing she said was "what's the problem, I'm about to go into a meeting!" I had to explain the situation again and my request for a same day transfer was "we'll look into it".
Another 2 working days and I've still not received my funds or heard from them.
Do NOT deal with these muppets. I'll report them to the FSA. Rating: 2/10 NB. To rate and add your own review of InterTrader.com, click here.
Last edited by panache; Mar 29, 2012 at 10:34am.
Reason: Content amendment
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